A real difference: How the Star is helping the Carers Trust prove its impact

In the increasingly competitive world of carer services, commissioners want robust outcomes data. For the Carers Trust, measuring outcomes has become crucial in its mission to improve support for unpaid carers – and the Carers Star is helping provide the evidence it needs.

Since the Care Act of 2014, local authority commissioners have had to assess carers and provide support where needed. This has given rise to bigger, multiple contracts for services helping carers – and a corresponding demand from commissioners for good outcomes measurement.Carers Star case study

 “The landscape now is that you need to demonstrate the difference that you’re making – it’s more and more competitive,” says Dr Richard McManus, insight and intelligence manager at the Carers Trust. “There’s a big difference in the way services are commissioned and ultimately how they’re delivered.”

The Carers Trust has a large network of partners, all operating in slightly different ways, so collecting and analysing robust outcomes data across the network is crucial. “The Carers Star is widely used throughout the network,” says Richard. “It’s a really useful tool, based on lots of research, evidence and testing, as well as engagement with the carers themselves.”

With nearly a third of the Carers Trust’s network partners now using the Star, Richard McManus is able to see the individual impact of particular services, but also to gather data on the collective impact across the network. It’s proving invaluable in securing bigger contracts, which the Trust bids for jointly with one or more network partners.

“Having the Carers Star is a really good way of demonstrating that we understand the needs of carers,” says Richard. “More generic charities might have less robust reporting and measurement in place. But with the Star we can show we have specialist knowledge and real expertise – and also for particular groups, like young carers, carers for people with dementia, or carers who also work.”

The Carers Trust is seeing benefits right across the network. “The network partners that use the Star really value it,” says Richard McManus. “It helps them with improving their services and transforming the way they deliver those services, based on real evidence and feedback from carers.”

“And of course, because of its robust design and methodology, it’s highly appealing to commissioners.”

For more detail about how the Star works both as a measuring tool and for carers themselves, have a look at the case study. Related blog: we also published a related blog; Carers Star makes collaboration count.

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The Carers Star is available to all organisations with a Star licence, and full training can be given for workers and managers. For more information on the Carers Star, please contact us on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.

Triangle congratulates Frontline Manager of the Year 2020

Triangle announced the winner of the Frontline Manager of the Year category at The Employment Related Services Association (ERSA) Employability Awards 2020 and congratulated Julia Marcus, London Borough of Camden Council on her achievement.

Triangle sponsored the Frontline Manager of the Year award and revealed the results of this category as part of ERSA’s virtual celebration, held to honour the achievements of those working to support jobseekers in their progression in to work.

Graham Randles, Triangle’s Managing Director awarded Julia Marcus, London Borough of Camden Council as this year’s winner. The award recognises her commitment to leading a frontline team to high performance and customer achievements.

Julia has supported hundreds of residents into work in Camden, using a personal and committed style that has made demonstrable impact on the local people. Julia took that learning and developed new ways of supporting residents into good work.

Julia spoke to ERSA further to receiving her award:

 “I passionately believe that good quality employment support can be transformative. We do our best to provide accessible and relational support to residents. And by exploring a whole range of factors – including money, childcare, transport, housing and health – we’re able to get to the heart of the challenges that people face around work. I know there’s so many wonderful services out there, so I’m particularly proud that our approach has been recognised.”

Working with Camden Council, Julia developed the Somers Town Job Hub, a service that connects residents, services and employers around a shared mission to address long-term unemployment. The ‘hub model’ that Julia delivered in Somers Town has since provided a foundation for Good Work Camden, the borough’s new approach to employment support.

 

Graham Randles commented:

 “It was an honour to present Julia with her Award – albeit virtually! Through her dedication, Julia has created a unique and individual approach to involving her local community to design a service. She’s shown an outstanding commitment to supporting jobseekers in their progression into work and is a very worthy winner of this important award.”

Finalists Lorna Beaton, Fedcap Scotland and Lesley Wood, Stockton Job Centre (nominated by Triage Central) were highly commended in the Frontline Manager of the Year category.

Award winners were announced as part of a virtual celebration on Thursday 23rd July 2020. Further details about the ERSA Employability Award winners can be found on the ERSA website.

 

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For more information please email info@triangleconsulting.co.uk. Each Outcomes Star is carefully designed to support the organisations, frontline and keyworkers as well as remain accessible and user friendly for the service users that they support. Triangle have developed specific Outcomes Stars for use within the employment sector, including the Work Star and Pathway Star. Discover which Star is right for your sector.

The Employment Related Services Association (ERSA) is the representative body for the employment support sector. ERSA’s membership spans the private, voluntary, and public sectors and ranges from large multi-nationals through to small specialist charities.

Free client webinars: dates for August

Triangle continues to host a series of free client webinars, and has just announced several dates for the month of August. These free live webinars are for existing Outcomes Star clients and there are limited seats available. An email invite for existing Outcomes Star and Star Online clients will be sent out this week.

These webinars are short video workshops which will be 45 minutes long and which will include a brief presentation, followed by a question and answer session, they are designed to share knowledge, ideas and information with Outcomes Star clients. Each session will be hosted by two of our Triangle and Outcomes Star experts and will focus on a core topic.

There are three main webinars, currently, and their main topics and dates in August are as follows:

Practitioners guide to Star Online

  • Wednesday 29th July, 10am
  • Wednesday 5th August, 10am
  • Monday 10th August, 2pm
  • Monday 17th August, 10am
  • Wednesday 26th August, 2pm
  • Wednesday 2nd September, 11am

How to use the Star remotely (Phone/online)

  •  24th August, 2pm

An introduction to Star Online reports dashboards.

  • Monday 3rd August,   10am
  • Wednesday 19th August, 10am
  •  Monday 7th September,  10am

For more information on the webinars, how to book, or what clients need to do, please take a look at our previous posts, or wait for your invite email. Please note: We have limited spaces available and we expect them to fill up quickly! We will be organising further webinars to meet demand.

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If you have any questions about our webinars, remote training, new Stars, or would like any information on the new Star Online, or anything else, please contact us on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.

Triangle announces Frontline Manager of the Year at ERSA Employability Awards 2020

Triangle has sponsored the Frontline Manager of the Year award at The Employment Related Services Association (ERSA) Employability Awards 2020. Triangle will announce the winner of this category on 22nd July via an online video conference.

ERSA logo on a balloon background

ERSA, the membership body for the employment support sector, hosts the Employability Awards, honouring the achievements of those working to support jobseekers in their progression in to work.

 Triangle, the social enterprise behind the Outcomes Star, supports frontline workers across employment programmes and services, including skills provision, self-employment, and youth employment services.

The Employment Awards are now in their eight year and ERSA has added four new award categories for 2020 to better reflect the diversity of the sector. Triangle has sponsored The Frontline Manager of the Year – a new award category that recognises a frontline manager or team leader who has demonstrated exceptional commitment to leading their frontline team to excellent performance and customer achievements.

Graham Randles, MD of Triangle, said:

“Triangle is proud to sponsor this award given the importance and need to provide exceptional frontline support to jobseekers in their progression into work. The individuals in this category have shown an outstanding commitment and should be applauded for their vital work within their organisations and the sector at large.”

 The shortlisted nominees for all categories were announced last month on UK Employability Day, which saw many organisations, including Triangle, unite across the country to show how they’re supporting people into work.

The finalists for Frontline Manager of the Year include:

Graham RandlesGraham added:

 “The team and I are excited for ERSA’s upcoming Employment Awards ceremony and revealing who has won Frontline Manager of The Year 2020. Best of luck to all the nominees shortlisted for the Awards!”

 Award winners will be announced as part of a virtual celebration on Wednesday 22nd July 2020, 17:00 – 19:00 UK BST. Further details about the ERSA Employability Awards can be found on the ERSA website.

 

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For more information please email info@triangleconsulting.co.uk. Each Outcomes Star is carefully designed to support the organisations, frontline and keyworkers as well as remain accessible and user friendly for the service users that they support. Triangle have developed specific Outcomes Stars for use within the employment sector, including the Work Star and Pathway Star. Discover which Star is right for your sector.

The Employment Related Services Association (ERSA) is the representative body for the employment support sector. ERSA’s membership spans the private, voluntary, and public sectors and ranges from large multi-nationals through to small specialist charities.

Webinar: The Outcomes Star as a key work and evaluation tool in the employment sector

On Wednesday 8th July Triangle will be hosting an ERSA Webinar. This webinar is an introduction to the Outcomes Stars used in the Employability sector. The webinar will consist of an introduction to the Work Star and Pathway Star followed by a Q&A.

Reserve your place now

This webinar is a part of the ERSA Building Partnerships 2.0 summer webinar series.

The Outcomes Stars are evidence-based tools for measuring and supporting change when working with people. They are a great way for frontline services to demonstrate their impact whilst improving their keywork. The Work Star and the Pathway Star are both tailored specifically to the employment sector.

The Outcomes Stars are evidence-based tools for measuring and supporting change when working with people.

The Work Star has been designed for use with adults out of work or returning to the workplace. It provides a holistic framework for services to use when supporting service users, as well as a simple way of measuring progress to work.

The 3rd Edition of the Work Star was published in 2017 with input from the Department of Work and Pensions (Essex Social Justice Team), Prospects, Hounslow Council and The LightBulb.

The Pathway Star is the Outcomes Star for people overcoming barriers to work and is designed for use with people who need considerable support if they are to move towards work. This includes people currently facing significant barriers to work, such as health or housing problems, substance misuse, crime, domestic abuse, family culture (including generations of people not in work) or household finances.

The Pathway Star was developed by Triangle with service providers and commissioners from Liverpool City Region Combined Authority.

On behalf of everyone here at Triangle we look forward to seeing you at the Webinar and would like to extend a big thanks to ERSA and finally please sign up for our newsletter if you haven’t already.

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Each Outcomes Star is carefully created in collaboration with sector organisations, for more information on which Stars are suitable for your sector please contact us or take a look at Find your Star. If you have any questions on which Star to use, or if you would like any information on the new Star Online, or anything else, please contact us on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.

Covid-19 update July

Please note that we have recently been working at reduced staff levels and there may be some delay in getting back to you.

Online training and remote use of the Star

Like so many, we have adapted fast to the impact of Covid-19. We’re all working from home but still open and active, the Star Online is running and we are responding by phone, email, and video meetings, so in some ways it is business as per usual. In other ways, everything has changed.

We support service providers across health and social care to use the Star. Many are working with the most vulnerable people. We are hearing how they are finding ways to respond and to support their service users and learning more about how we can help.

Do contact us by phone tel: 020 7272 8765 email info@triangleconsulting.co.uk or get in touch with your main Triangle contact. The Outcomes Star can be used well by phone or video link we provide Outcomes Star training remotely, by video link to those working from home, and continue to support implementation of the Star.

Please sign up for our newsletter if you haven’t already, to receive timely updates.

As the situation and government advice changes, we are monitoring the situation closely and will update our response accordingly.

Free client webinars: Introduction to the Star Online reports dashboard

Are you an existing Outcomes Star and Star Online client? Triangle has added several more dates for their free, live webinar Introduction to the Star Online Reports Dashboard via Zoom through July.

Two Star experts will host a live workshop and introduction to the new Star Online reports dashboard for existing clients, who are currently using the Star or who would like an introduction to the new Star Online system. Clients have been emailed details of dates, with information on how to book.

What will this webinar cover?

This webinar will explore the Star Online reports dashboard. It will cover:

  • the three new report dashboards for implementation, snapshot and distance travelled reporting
  • how to use the filters
  • how to think about engagements to create instant and engaging charts that can be downloaded to add to any report or funding bid.

The webinar will also discuss what the reports can tell you about how Stars are being used in a service and the progress made by service users.

Each webinar will consist of a short video presentation, which will be followed by a question and answer season and it is designed to support clients by sharing knowledge, ideas and information.

Please note: We have limited spaces available and we expect them to fill up quickly!

Who will benefit from this webinars?

This webinar is ideal for Managers as well as anyone responsible for producing reports on Outcomes Star data. Clients may have recently started using, or be about to start using, the new Star Online system.

How much do these webinars cost and what do I need?

The webinars are all free. To attend, clients will just need to book your place via the email invitations and log on to zoom.

How can I reserve my place?

As an existing client, you will have been sent an email with the dates and information, just RSVP to the dates you can make. If you find you cannot attend a webinar, please cancel your reservation to allow others to make use of the place.

What are the dates and times?

  • Wednesday 8th July 10am
  • Monday 13th July 10am
  • Wednesday 22nd July 10am

We will be announcing more details on upcoming dates into August and beyond, please keep an eye out for the emails with dates and times.

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If you have any questions on which Star to use, or if you would like any information on the new Star Online, or anything else, please contact us on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.

Free client webinars: How to use the Star remotely

Triangle will be hosting another webinar for existing clients, on Tuesday 21st July at 10am, exploring how to use the Star remotely, either via phone, video or online.

What will the webinar cover and who will benefit from attending?

Following on from our guidance on How to complete the Star remotely this webinar will be of interest to any practitioners, who due to the current social distancing measures, are completing or thinking of completing Stars with service users via phone or online platforms. We will share our top tips on making this work.

This webinar will be approximately 45 minutes long, and will feature a 20 minute presentation followed by a question and answer session via the Zoom chat function and it is designed to support clients by sharing knowledge, ideas and information.

How much do these webinars cost and what do I need?

It is free for all existing clients. Clients should already have received an email invite to the webinar series, and should follow the instructions and book through the email invitation. If you find you cannot attend a webinar, please cancel your reservation to allow others to make use of the place.

The webinar will be hosted by two Outcomes Star experts. If you are interested in how to complete the Star remotely, please take a look at our guidance

Please note: We have limited spaces available and we expect them to fill up quickly.

What are the dates and times in July?

Currently we have only one date – Tuesday 21 July 2020. We hope to schedule more in the coming months, so keep an eye out for future invites if you are unable to make this date.

 

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If you have any questions on which Star to use, or if you would like any information on the new Star Online, or anything else, please contact us on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.

Free client webinars: Practitioners Guide to the Star Online

As a result of the increased interest in webinars amongst our clients, Triangle has added more dates for their Practitioners Guide to the Star Online, live webinar via Zoom through July and August.

Triangle will be hosting webinars for existing clients, who are currently using the Star or who would like an introduction to the new Star Online system. Clients have already been emailed details of dates, and how to book.

What will this webinar cover?

Webinar 1: Practitioners Guide to the Star OnlineThis webinar will be an orientation session to the new Star Online and during the webinar we will introduce practitioners to the new Star Online features, such as setting up engagements and managing notifications. It will also explore many of the main tasks practitioners need to complete, including:

  • creating a service user
  • adding Stars and Action Plans
  • navigating the Help Centre and
  • locating the Star resources you need.

Each webinar will consist of a short video presentation, which will be followed by a question and answer season and it is designed to support clients by sharing knowledge, ideas and information.

Please note: We have limited spaces available and we expect them to fill up quickly!

Who will benefit from this webinars?

This webinar is ideal as an orientation session for existing Star Online clients and their practitioners, keyworkers and managers who are already using, or about to migrate over to the new Star Online. Each session will be run by our very own Triangle staff, trainers and implementation leads who are there to support clients and answer any questions they may have.

How much do these webinars cost and what do I need?

The webinars are all free. To attend, clients will just need to book your place via the email invitations and log on to zoom.

How can I book my place?

As an existing client, you will have been sent an email with the dates and information, just RSVP to the dates you can make. If you find you cannot attend a webinar, please cancel your reservation to allow others to make use of the place.

What are the dates and times?

  • Monday 6th July 11am
  • Thursday 16th July  10am
  • Monday 20th July 2-3pm
  • Wednesday 29th July 10am
  • Wednesday 5th August 10am
  • Monday 10th August 2-3pm
  • Monday 17th August 10am
  • Wednesday 26th August 2pm
  • Monday 31st August 10am

 

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If you have any questions on which Star to use, or if you would like any information on the new Star Online, or anything else, please contact us on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.

Introducing a series of free Outcomes Star webinars

As part of our commitment to provide support and resources to our clients, Triangle will be hosting a series of free live webinars via Zoom over the coming weeks.

These webinars are short video workshops which will be 45 minutes long and which will include a brief presentation, followed by a question and answer session, they are designed to share knowledge, ideas and information with Outcomes Star clients. Each session will be hosted by two of our Triangle and Outcomes Star experts and will focus on a core topic.

There are three main webinars, currently, and their main topics will be as follows:

  1. Practitioners guide to Star Online
  2. How to use the Star remotely (Phone/online)
  3. An introduction to Star Online reports dashboards.

Please note: We have limited spaces available and we expect them to fill up quickly! If the webinars are full please contact us to register your interest and we can organise further webinars to meet demand.

Webinar 1: A practitioners guide to the new Star Online

Webinar 1: Practitioners Guide to the Star OnlineThis webinar will introduce you to the new Star Online features including setting up engagements and managing notifications. It will also cover all the main tasks practitioners do:

  • creating a service user
  • adding Stars and Action Plans
  • navigating the Help Centre and
  • locating the Star resources you need.

This webinar is ideal as an orientation session for all practitioners and managers using or about to use Star Online version 2.

 

Webinar 2: How to use the Star remotely (via phone or online)

TWebinar 2: How to use the Star remotelyhis webinar will be of interest to any practitioners, who due to the current social distancing measures, are completing or thinking of completing Stars with service users via phone or online platforms. We will share our top tips on making this work.

 

 

 

 

 

Webinar 3: Introduction to the Star Online reports dashboard

Webinar 3: An Introduction to Star Online reports dashboardThis webinar will explore the Star Online reports dashboard. It will cover:

  • the three new report dashboards for implementation, snapshot and distance travelled reporting
  • how to use the filters
  • how to think about engagements to create instant and engaging charts that can be downloaded to add to any report or funding bid.

The webinar will also discuss what the reports can tell you about how Stars are being used in a service and the progress made by service users. This webinar is ideal for Managers and anyone responsible for producing reports on Outcomes Star data.

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General Outcomes Star webinar FAQ’s

Are these webinars free and how can I book my place?

As an existing client, you should have been sent an email with the dates and information, just RSVP to the dates you can make, or contact us for more information.  The webinars are all free.

What are the dates and times?
  • Monday 1st June, 10am -Webinar 1: How to Use Star Online (Practitioners Guide)
  • Wednesday 3rd June, 10am – Webinar 2: How to Use Star Remotely (Phone/Online)
  • Wednesday 10th June, 2pm – Webinar 1: How to Use Star Online (Practitioners Guide)
  • Thursday 11th June, 10am  – Webinar 3: Introduction to the Star Online reports dashboard [FULL]
  • Monday 15th June, 10am  – Webinar 3: Introduction to the Star Online reports dashboard
  • Wednesday 17th June, 2pm – Webinar 2: How to Use Star Remotely (Phone/Online)
  • Thursday 18th June, 10am – Webinar 1: How to Use Star Online (Practitioners Guide)
  • Monday 22nd June, 10am  – Webinar 3: Introduction to the Star Online reports dashboard
  • Tuesday 23rd June, 2pm – Webinar 1: How to Use Star Online (Practitioners Guide)
  • Monday 29th June, 2pm – Webinar 1: How to Use Star Online (Practitioners Guide)
Can’t make the webinars?

Don’t worry, contact us anyway to register your interest and we can organise further webinars to meet demand.

Who will benefit from these webinars?

Existing clients, keyworkers, practitioners, Licensed Trainers may all benefit from the webinars. Managers in particular may benefit from attending Webinar 3: Introduction to the Star Online reports dashboard.

How do I reserve my space?

If you are an existing client, you will have been sent an email invitation to book your place. If you have not received this email, if the date you would like is full, or if you are a prospective client and would like to find out more about the Outcomes Star, please contact us for more information and to register your interest.

The webinars are full, how do I book another one?

We have limited spaces available, there are 50 spaces for Webinar 1, and only 25 spaces for Webinars 2 and 3 and we expect them to fill up quickly! If the webinars are full please contact us to register your interest and we can organise further webinars to meet demand.

What will I need to do?

All you need to do is RSVP and book your place, and then log on to Zoom or follow the link to the webinar on the date and time of your choosing.

 

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If you have any questions about our webinars, remote training, new Stars, or would like any information on the new Star Online, or anything else, please contact us on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.