Triangle to launch updated Outcomes Star training course for learners and Licensed Trainer community

New resources meet dual face-to-face and virtual training needs

The Covid-19 pandemic propelled organisations delivering training to shift training delivery online immediately. In the early days, it was a hectic scramble to make the most of technology for teaching and to produce virtual training resources quickly.

Two years on, we are delighted to announce the launch of our new eighth-edition Outcomes Star Core Star training course with improved exercises and a training manual suitable for use in both face-to-face and virtual learning settings.

After creating a new set of training resources for the virtual training environment we quickly developed a vision to combine the two and used the opportunity to update and revise the Core Star training resources.

The cover of the Outcomes Star core course training presentation & training manual 2023

We can now provide learners with the same high-quality, engaging, and consistent training experience in both environments and trainers with a single source of resources.

How we created the resources

In the summer of 2021, to start this initiative and achieve our aims, we brought together our in-house training team, associate trainers, and licensed training community to harness our collective knowledge about training in the Stars.

Over 18 months, we carried out 1-2-1 interviews, focus groups, and workshops with our community of trainers to completely revise and update the resources.  

Key members of our in-house training team upskilled and undertook industry-leading LPI online training course designer and facilitation qualifications to meet the challenges of achieving the same high level of engagement virtually as in the classroom.

We drew on best practices for successful virtual learning and incorporated the latest thinking on trauma-informed language and accessibility needs. We also infused our thought leadership views on into the new resources.

Kate Hamill, Training Manager of Triangle, said:

“I am excited to be able to offer this new training package for the benefit of our learners and to support our community of Licensed Trainers to deliver great training in their organisations.  We have all learnt so much, and I feel that the package has really benefited from our new skills and experience.   I want to thank everyone involved in its development, particularly Laura Baker, who led the project – the training specialists, our implementation team and licensed trainers, designers, associates and other partners”.

Read more about how we developed our virtual training package.

How we evaluated the resources

With the needs of our learners and their managers at the heart of our work, we considered what they needed to know to enable them to use and implement the Star well within their service. We tested new resources with our in-house training and implementation teams and our associate training professionals, all experts on the Outcomes Star.

We collected, organised, and modified the information and delivery methods. We then tested the new resources with new learners to see what worked and didn’t, ensuring they were equally effective in both learning environments.

What’s new?

The first thing Licensed Trainers (LTs) will notice is how different they look visually. The second thing LTs will notice is the increased number of slides. We can reassure LTs by saying more information is displayed visually to make it easier for learners and accommodate different learning styles.

We’ve also introduced new graphics, icons, multimedia, and links to support and embed learning. We have included a new trauma-informed practice session, visuals of the different Journeys of Change, and the materials learners need to use in practice.

There is a greater emphasis on pre-and post-session objectives and new engaging activities to reinforce learning in each session. The slide deck and training manual are also coloured-coded to match each other. 

  • New course structure
  • Now delivered in two half days or one full day
  • Reduced sessions from 5 to 4
  • Greater emphasis on pre-and post-session objectives
  • New learning methods and terminology
  • New graphics, icons, multimedia, and links

“The new course reflects the changes we’ve made in helping to ensure the Star is used consistently well by practitioners and in being more trauma-informed. The materials are more engaging, taking into account the different learning styles of our learners. I am so looking forward to delivering it!”.

Sarah Brimelow, Associate Trainer for Triangle, views on the new resources:

Mick Caroll, Associate Triangle Trainer said:

“I was part of the St Mungo’s team that first worked with Triangle Consulting to develop the Outcomes Star in 2003. I have used it in many other organisations in the years since. Seeing its growth and development in that time has been inspiring.

These new training support materials are the culmination of that: clear and simple, and very powerful. They contain the distilled knowledge and insights of frontline social care, academic and policy practitioners, as well as seasoned trainers. And it shows.

Triangle used pencils and rulers to draw the first stars and Windows 3.1 for the slides. These materials result from a constant reinvestment of passion for human development. They put 21st-century tools in the hands of trainers for learners to inherit all that brilliance for the people they support. I’m very proud to have been there at the start and to have been able to witness this wonderful process”.

How can I access the latest resources?

  1. Training package [PowerPoint slide deck & training manual] will be available from Star Online from March 2023 
  2. Triangle will send hard copies of the new Training Manual to all LTs after they have attended a CPD session.

When can I start using the new resources?

We are holding several launch events to introduce the new Star Core package and training manual over the next six months, you only need to attend one of these.

LTs will be able to start using the new resources after this training.

Licenced Trainers (not Aus/NZ) will receive an email listing all the upcoming launch events and CPD sessions with registration links. We look forward to you joining us!

January 2024 update: The introduction of the new Star Core package and training manual has now finished. To book for CPD sessions, please access the booking link via Star Online.


Further information

If you would like further information about Outcomes Star training or becoming a licensed trainer, please email us at

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Triangle to launch new editions of the Family Star Plus and Family Star, April 2023

We are delighted to announce we have now finalised the new editions of the Family Star Plus and Family Star.

In April 2023, these new editions will be replacing the current editions on the Star Online.

What has changed?

The new editions have the same outcome areas and Journey of Change. The changes are to the language and resources to:

For example:

  • The top of the Journey of Change is now ‘managing well’
  • 8 is more clearly the end point for families with extra needs
  • The Star areas names are more client-centred e.g. How I feel, My children’s learning and Our family routine
  • Wording changes avoid any suggestion of blame or triggers for people, while keeping the essential clarity needed between stages

What people say about the new edition?

“We all feel that it is a significant improvement”.

“More family-focused and trauma-informed”.

“The language is more client-focused and strengths-based”.

“The wording is more friendly and positive”.

“This version will get better buy-in with the families we work with”.

“The visual scaling for parents uses appropriate language, and is concise and easy to understand”.

What next?

  • You will notice some changes to the wording when completing stars on Star Online or using the PDF documents 
  • If you use the Family Stars in your own software, we will provide what you need to update to the new edition
  • Update any internal documents with the new names of the outcome areas and Journey of change stages
  • The data is comparable with the current editions – we will advise on small differences – so there will be no interruption in your reporting
  • There is no need for additional training, though do consider a refreshing, to make sure you get the most from the Star.

Fit with the Supporting Families Outcomes Framework 2022-25

Since the start of the Supporting Families Programme, many local authorities have been using the Family Star Plus to evidence their outcomes. This new edition coincided with the publication of the  and we took this new framework into account when creating this new edition.

We are finalising a mapping document to show how the Family Star Plus (2nd Edition) is uniquely placed to evidence many of the family needs identified in the programme guidance. This will be published in Feb 2023.

Why did we do this review?

As a social enterprise, Triangle commits to investing part of the Star licence in keeping the suite of Stars under review and up to date. We keep abreast of changes in sectors and keep learning alongside our collaborators. We have a rolling program of reviews and new editions and are prioritising earlier, widely used versions, such as the Family Stars.

Join our webinar for more information  

Sara, Star Development Director, will be hosting a webinar on Zoom on Tuesday 25 April at 10am (UK time.)  Register HERE – register even if you can’t attend and we will send you the recording.

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New GIRFEC mapping guidance for Scottish organisations and practitioners using My Star (Scotland)

My Star aligns with Scottish Government’s ‘Getting it right for every child’ approach

In November 2022, Triangle published new GIRFEC mapping guidance for licensed Outcomes Star users of My Star (Scotland).

The My Star (Scotland) guidance for workers covers how to use Star data to report against the eight indicators of well-being (often referred to as SHANARRI). It can be found within the Star Online system via the following link to the resources section: Resources – Triangle ( and clicking into the ‘Additional Star Resources – Scotland’. There you will find the following documents:

  • My Star Guidance for Workers (Scotland)
  • My Star Chart (Scotland)
  • My Star Flashcards (Scotland)

Within this section, similar guidance is also available for the Family Star (Scotland) and the Family Star (Early Years) (Scotland).


Wellbeing sits at the heart of the Scottish GIRFEC approach to provide tailored support and help for children, young people and their parents.

To help ensure everyone (children, young people, parents, and the services that support them) has a common understanding of what wellbeing and the GIRFEC principles mean, practitioners and organisations are asked to consider each of the eight SHANARRI well-being wheel indicators when working together to address individual issues.

The approach considers children’s well-being to be rights-based, strengths-based, holistic and adaptable enough to take into account the stage of development and the complexity of each child or young person’s individual life circumstances. It provides a consistent framework and shared language for promoting, supporting and safeguarding the well-being of children and young people.

SHANARRI Indicators

  • Safe
  • Healthy
  • Achieving
  • Nurtured
  • Active
  • Respected
  • Responsible
  • Included

My Star (Scotland) was developed in 2015.  At that time the GIRFEC framework and the associated SHANARRI indicators were in their infancy. Consequently, although many of the outcome areas of My Star directly related to the eight SHANARRI well-being indicators, these were not automatically included or referred to within the My Star (Scotland) resources. 

In 2022, during Outcomes Star training sessions facilitated by Licensed Trainers with North Lanarkshire Council, involving staff from education, children & family services, feedback suggested benefit in creating bespoke guidance which, whilst not changing the content or data obtained from using My Star, directly linked the outcome areas of My Star with the eight SHANARRI well-being indicators.

Staff from these services aim to support children and their families to thrive within their families, school and the local community. It was felt there would be distinct benefits for staff having clear correlation guidance between the child or young person’s circumstances, the interventions supporting them and how this meets the GIRFEC framework.

The development of the mapping guidance was a collaborative process involving managers and staff from North Lanarkshire Council and Triangle.

After several months of work, My Star/ SHANARRI mapping guidance was agreed, and the supporting materials were produced.  These resources were then circulated to all organisations in Scotland using the My Star for further feedback and comment.

Following a subsequent feedback review, the resources were finalised and published in November 2022. 

If you are a Star Online user, these documents can be associated with your service by your Account Lead, who will give you access to the materials required. Alternatively, if you are not a Star Online user, your Account Lead will have individual access to the system and can save these documents to your own internal systems for distribution and use.

It is hoped that the guidance and associated materials will be of benefit to all organisations in Scotland using My Star and will assist both at an operational level in providing support to the child, young person and their families, but also at a service level, whereby services are easily able to link their delivery of services to the well-being indicators outlined by the Scottish Government.

Background information

My Star for children was originally developed in 2013 in collaboration with Family Action, Action for Children, Westminster Council and Coram.  In 2015, Triangle developed My Star (Scotland) in collaboration with Fife Council and input from Dumfries and Galloway Council.

Further information

If you would like further information about My Star or the Outcomes Star, please email us at

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Scottish Association for the Study of Offending (SASO) Annual Conference 2022

Jim Boreland

I’m Jim Borland, the Implementation Lead for Triangle in Scotland. My role is to support a range of different organisations across the country to use the Outcomes Star in a way that best helps them to support their various clients.

I am also an ex-Police Officer, and following my retirement from the force, I worked for several years in a national charity. Much of the work there was focused on rehabilitating offenders and supporting people within or on the cusp of the Criminal Justice system. As such, I have a genuine interest in things relating to the Criminal Justice system and was keen to attend the Scottish Association for the Study of Offending (SASO) conference on November 11th 2022, which focussed on access to j, in particular, the obstacles to obtaining justice from both sides of the Criminal Justice system in Scotland, for victim and perpetrator alike.  

I looked forward to hearing about the current challenges and learning more about the range of successful recent initiatives and plans to support everyone within society to get access to justice when they need it.

As a result of the recent pandemic, this was the first face-to-face conference in recent years, bringing together a variety of interested individuals and front-line organisations working in the justice arena. The keynote speakers were all high-ranking professionals within their disciplines discussing their personal experiences of the justice system in Scotland. The conference also allowed them to propose some ‘blue sky’ ideas to help ensure access to justice will be available to everyone who needs it in the coming years.

The conference highlighted and celebrated the invaluable work undertaken by front-line services and staff. It was also an excellent opportunity for delegates to connect, network, learn from each other, and share experiences.

Whilst some initial design work had already commenced, Sheriff Principal Aisha Anwar spoke about the various technological advancements developed due to the pandemic, including the use of ‘virtual’ courtrooms and evidence provided remotely via digital platforms. She also highlighted several new procedural improvements, including ‘electronic’ warrants and fast-tracking domestic abuse cases, designed to streamline the sometimes lengthy legal processes. These developments are intended to ensure that the justice system is demonstrably ‘fair’ to all and provide appropriate and timely access to justice for both an accused person and the victims of crime.

The next speaker was Andrea Coomer, the Chief Executive of the Howard League for Penal Reform. Throughout a very passionate presentation, she highlighted the apparent lack of diversity in the Judiciary system, particularly in England and Wales, and consequently, the noticeable lack of trust by a majority of the general public, particularly with young people and people from ethnic minorities. She provided several examples of young people being unable to access justice. She posed questions about the suitability of court proceedings when the reality was that the person might be suffering from mental health issues, be a victim of abuse themselves or be disadvantaged in accessing legal representation due to their personal circumstances. Her plea was that ‘legacy’ legal systems need to change as we move towards the future.

The next speaker was Andrea Coomer, the Chief Executive of the Howard League for Penal Reform. Throughout a very passionate presentation, she highlighted the apparent lack of diversity in the Judiciary system, particularly in England and Wales, and consequently, the noticeable lack of trust by a majority of the general public, particularly with young people and people from ethnic minorities. She provided several examples of young people being unable to access justice. She posed questions about the suitability of court proceedings when the reality was that the person might be suffering from mental health issues, be a victim of abuse themselves or be disadvantaged in accessing legal representation due to their personal circumstances. Her plea was that ‘legacy’ legal systems need to change as we move towards the future.

The last keynote speaker, Ronaldo Renucci KC, the Vice Dean of the Faculty of Advocates in Scotland, spoke at length about the practical issues faced by defence solicitors, including a declining number of solicitors, a lack of new defence solicitors coming into the field, the capping of legal aid, the increasing amount of work for existing defence solicitors, the rising number of new clients and increased case preparation requirements. These issues are even more significant for cases involving sex crimes, which are very distressing for all persons involved (prosecution and defence alike). He emphasised the right for everyone to have the ability to access justice, and that included obtaining appropriate legal representation. However, this is becoming difficult due to the limiting factors raised, and he put forward several ideas about improving the current situation.

The afternoon session was an interactive session where groups of delegates reviewed scenario’s where access to justice was complicated due to a vast range of legal and organisational processes. Throughout these scenario discussions, it was highlighted that there was still much work to be done to ensure access to justice reaches everyone who needs it – accused persons, victims, and the public in general.

Whilst the use of the Outcomes Star might not at first glance appear to directly link to getting ‘access to justice’, it is relevant when organisations support individuals throughout their journey within the Criminal Justice system.

Clearly, everyone has different support needs from the system, and using the Justice Star could assist with that.

The Justice Star recognises that each person requires an individually tailored plan to support them throughout their journey towards and through the Criminal Justice system. This could include after being charged, post-conviction, in prison and re-entering the community upon leaving prison. These tailored plans would involve having effective supportive networks, supportive relationships and a sense of community which is vital for well-being but also for diverting the individual away from previous criminal activity and out of the Justice system itself.

In addition to the Justice Star, The Empowerment Star assists survivors of domestic abuse in getting their life back on track and dealing with the trauma of what’s happened to them.

The person-centred approach used by the Outcomes Star was very much at the heart of the Panel discussions, where representatives from the Scottish Human Rights Commission, Victim Support Scotland, Scottish Prison Service and Local Authority Social Work, highlighted the need for better action planning and more creative solutions, to achieve more sustainable results irrespective of the person being the offender or victim.

At Triangle, we often discuss the importance of enabling and empowering people by being person-centred, strengths-based and using trauma-informed language. However, as highlighted by most of the speakers, several external factors linked to the Criminal Justice system will directly impact what is achievable by a person or supporting organisation. The most obvious was available finance. It was commented upon frequently that a lack of funding directly affected the quality of service and support that could be provided, significantly impacting the levels of access to justice a person could achieve. In some cases, it was more of a ‘post-code lottery’ as to whether necessary support to access and achieve justice was available.

It was evident, however, that additional money alone won’t fix the problems. The culture of the current Criminal Justice system, being based on traditional processes, procedures and even standards of dress, doesn’t make it user-friendly or even recognisable to people accessing it. It’s like a strange new world they don’t recognise or understand. Therefore, whilst there is a degree of familiarity with using traditional ways, there is also a need to move forward with the times, and several presentations indeed demonstrated a move in that direction.

The conference provided several examples of innovative service delivery developed to meet the demands of a changing society, mainly due to the recent pandemic. These new ways of working will continue to put the individual at the centre of any new processes. As the Outcomes Star has been demonstrated to be an effective tool in determining needs, highlighting gaps in service provision, and providing data analysis to support change, I hope Triangle may be involved in future discussions around this change process.

Overall, plenty for me to ponder relative to the Criminal Justice system in Scotland. I look forward to continuing some of these discussions with existing or new Scottish clients in the future.

Further information

If you would like further information about the Justice Star or the Empowerment Star, please email us at

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More about our Stars for the Criminal Justice Sector

Outcomes Star ‘virtual training’ package developed as a result of Covid-19

Delivering increased flexibility and choice for UK and international clients

When the Covid-19 virus shut down the world in March 2020, many organisations had to quickly revise their face-to-face training to deliver online learning. Our training team did a fantastic job of rising to the challenge, and within weeks we had a virtual training offer, we adopted new digital learning strategies to produce an online version of the Core Star training course by May 2020.

Now the Outcomes Star virtual training delivery has been implemented for a while. It’s time to evaluate the engagement and benefits and explore the importance of high-quality Outcomes Star training in a classroom or a virtual learning setting.

Why is engagement so crucial to learning, especially online?

If you’ve ever taught a course, you’ll have seen how easy it is for learners to refrain from paying attention, participating or putting forth effort. The level of engagement and understanding directly impacts an individual’s ability to apply Star information and skills we teach in practice.

A key challenge for us was how to emulate our in-person Outcomes Star learning experience in a live synchronous virtual environment. We were determined to create the same high level of engagement, enjoyment, and interactivity learners experienced face-to-face and virtually to ensure the Outcome Stars are understood and used well.

Key members of our training team upskilled and undertook industry leading LPI online training course designer and facilitation qualifications to meet the challenge.

We also explored technology options and now mainly deliver training using Zoom, Microsoft Teams, and other platforms upon request.

Creating virtual training was an exciting evolution for us. We learned how to use embedded tools such as polls, chat, whiteboards, and breakout rooms to bring people together for valuable discussion, practice, and collaboration. We discovered we could use these tools to stimulate thoughtful and fruitful interactions to enable peer learning virtually. We now use a range of interactive activities that support and reinforce content to help virtual learners connect with the content.

We have been delighted with the engagement and participation levels. Feedback has been overwhelmingly positive and reassuring. We know virtual learners feel confident in their understanding of the Star and have a positive outlook on their learning experience.

We found organisations welcomed the flexibility, saving time and money.

Traditionally face-to-face learning is a one-day event. If you can’t get everyone on your team there, they miss the training, which is now a thing of the past with remote training. Our remote Star training option is also available in ½ day modules, suiting clients not wishing to close a department for a whole day, reducing travel costs and time, and supporting geographically dispersed teams with networking opportunities. Training remotely means we can also match your service with trainers knowledgeable about your sector, wherever you are.

Virtual Core Star training advantages

  • ½ day modules
  • Reduced travel costs
  • Less time away from the job
  • Convenience of not needing to travel physically
  • Opportunities for isolated or dispersed teams to interact and network

Whilst many organisations opt for the ease and convenience of virtual training.  There are many situations when training your staff face-to-face is the right, if not better, option. There are several advantages to conducting face-to-face training as opposed to doing it virtually to consider.

Face-to-face Core Star training advantages

  • Being part of group learning ‘live’ is a powerful learning method
  • Fosters connection and collaborative social interaction
  • Strengthens workplace relationships
  • Trainers adapting to body language leads to better learning results
  • No option to multi-task

Why is Outcomes Star training so important?

When the Outcomes Stars are used well, they have the capacity to transform lives and improve services in a wide range of social provision sectors. 

We learned early on that although the Star looks like a simple and intuitive tool, training to understand its values and how to use it properly is vital. Without training, the Journey of Change, the User Guides, and the detailed descriptions of the scales (the numbers on the Star) can too often be put to one side by practitioners. Unfortunately, using the Star in this way undermines the meaningfulness of the data and the benefits for the practitioner’s keywork and the person receiving support.

The Outcomes Star is a trauma-informed relational tool that supports change in keywork relationships. It helps practitioners and the people they support to have better conversations.

It does this by helping create a better quality of listening to develop a shared understanding of a person’s life, priorities, and needs from their perspective, using an evidence-based conversational framework to guide the conversation.

As well as the tools themselves, training and guidance around the Outcomes Star emphasises flexibility in responding to a client’s window of tolerance and preferences – for example, about when and how to introduce and discuss the different outcome areas.

There is also guidance about identifying appropriate action plans in a trauma-informed way that is sensitive to the client’s capacity to drive things forward themselves.

It’s important to understand the Star’s focus on engagement, choices, and actions is more valuable than a tool that measures the severity of problems because the Journey of Change breaks down complex, personal change into small steps.  

It helps spotlight the positive shifts and incremental progress that can be overlooked. Identifying and celebrating the small steps that make a difference in people’s complex lives is a key benefit of the Star– helping to counter-act any reliance on unrealistic expectations, which can have a detrimental, demotivating effect.

The Outcomes Star tools have many features that directly support trauma-informed working that we explore in detail in training, including:

  • Relationship-based
  • Empowerment
  • Focuses on the present, not someone’s history
  • Strengths-based not deficit-based
  • Holistic
Triangle’s values

Outcomes Star training equips practitioners and licensed trainers with a deeper understanding of the theory and values behind the Star so that they can build this into their practice, training, and induction processes.

Whichever training delivery option you choose, our flexible hybrid offer will meet your practitioner and manager’s need to understand and use the Outcome Star well in your service.

  • Understand how to co-create sustainable outcomes for people receiving support
  • Measure outcomes for adults and children
  • Analysis your data and innovate service delivery

Making an impact

As part of our strategic review in 2019, we surveyed our clients to find out what difference the Star makes. We expected broadly positive findings, but the appreciation and impact delighted us.

Here are a few highlights:

  • 87% of Star users report that their keywork is more effective as a result of using the Star
  • 81% said that Star data reports enabled them to monitor and report on their outcomes more effectively
  • 95% say that the Star supports good conversations and collaboration between staff and service users
  • 92% say that it helps service users to get an overview of their situation
  • 93% say that the Star supports person-centred, strengths-based working
  • 92% say that the Star motivates staff and service users because it makes change visible.

Licensed Trainers and the CPD Community

Licensed Trainers (LTs) are individuals who have received training and achieved the LT qualification to deliver training and support effectively within their organisations. Licensed Trainers become part of a community of Outcomes Star trainers.

The ‘train the trainer’ route can be cost-effective for large organisations.

At the end of 2021, we launched our of CPD sessions for Licensed Trainers to educate, inform, and inspire for free. Our CPD program has increased workplace engagement, improved communication, and generated significantly more opportunities to share top training tips and good practices via professional peer-to-peer learning.

In 2022, we delivered a wide range of informative and interactive sessions focussed on supporting our community of licensed trainers (LTs) globally. We aim to provide key ‘takeaways’ in every session for licensed trainers to use in their own training rooms immediately. The intensive development and delivery process results have been very positive, and over 66% of our Licensed Trainers globally have already attended sessions.

These sessions cover a range of subjects and draw on specialist knowledge and information across Triangle and beyond.

Please view our 2023 CPD calendar to book.

Please don’t hesitate to contact us for more information on becoming a Licensed Trainer.

New resources for Licensed Trainers coming soon

New dual face-to-face and virtual training slide deck and training manual will be available for Licensed Trainers from March 2023. Read more

We look forward to training you soon, face-to-face or remotely, to demonstrate how well the Stars measure service user progression and distance travelled, how they can highlight areas for service delivery improvements, and illustrate your social impact to funders. #Enablinghelp

The cover of the Outcomes Star core course training presentation & training manual 2023


The Outcomes Star is available under licence with training in the UK and internationally. 

We usually need around 4-6 weeks’ notice to organise a trainer and materials, so please speak to us about your timescales.

Training prices start from £240 per person.

If you have any questions about remote training or new Stars, or want any information on the new Star Online or anything else, don’t hesitate to contact us at

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