Meet the Team

Triangle became an employee-owned social enterprise in April 2023. Triangle are based in the UK and you can find out about some of our team below.

Company Board

Sarah Owen

Sarah joined Triangle in 2014. As Co-Director, Sarah has overall responsibility for the organisation and Outcomes Stars, as well as overseeing everything related to product and digital. Before Triangle, Sarah worked as a strategist and consultant helping organisations such as the Co-operative Group, Virgin Atlantic and Microsoft to define their purpose, values and future plans. Sarah has been a befriender, a pro bono consultant with The Cranfield Trust and Treasurer for a local community group. She also owns more detective novels than can fit in her bookcase!

Marie Buss

Marie has experience in Criminal Justice and Mental Health. As Co-Director, Marie has overall responsibility for the organisation and Outcomes Stars, as well as overseeing training and implementation support for practitioners, managers and funders in the UK and internationally. Marie also works at Music Venues in Brighton and enjoys volunteering at Festivals.

Product, Digital and Business Support

Harriet Wills

Harriet joined Triangle in 2023 as our Product Lead – responsible for developing Outcomes Stars and the associated resources that support them. Harriet has almost 20 years of experience in writing, communications and engagement for charities, social enterprises, the government and the NHS, focusing on supporting health and well-being. Harriet is a professionally qualified coach, and is currently completing an MA in Counselling & Psychotherapy to strengthen her knowledge and experience in supporting people within a trauma-informed, person-centred and non-judgmental approach. Outside of work, Harriet supports her own well-being through fell running in the Yorkshire Dales, and travelling as much as possible with her husband and three young children.

Emily Lamont

Emily is part of the Star Online team working on the development of our online system and supporting the Star Online Helpdesk. Emily specialises in Star data and reporting and helps clients to use their Star data to inform service delivery and report on the effectiveness of the support provided. Emily has come from a background supporting young people in the community and previous to that, studying Psychology BSc and Forensic Psychology MSc at University. In her spare time Emily runs around after her toddler, works on her never ending house renovation and whenever possible sits down to read a good book.

Headshot of Dr Anna Good

Anna previously had a career in academia having completed her PhD in Psychology in 2008 and going on to work as a research fellow in behaviour change for Sussex University, Exeter and UCL. Prior to this she taught Psychology to A-level and undergraduate students. She is pleased to be able to use her research experience when working on validation of the Stars, supporting organisations to use their data well and her other roles as a Research Analyst at Triangle.

Emily Ellis

Emily joined Triangle in February 2024 as our Copywriter & Content Creator. Emily worked for over a decade in front line services in Mental Health and Brain Injury support, before transitioning to copywriting and content creation.

She completed an MA in Magazine Journalism in 2020 and has developed content for Carers Wales, a charity that supports unpaid carers, and Estyn, the Welsh education and training inspectorate.

Emily is passionate about creating engaging content that is trauma-informed and supportive. In her spare time, Emily loves reading, podcasts, documentaries and fiction writing.

UK and Ireland Services

Helen Bacon

Helen started working at Triangle April 21 having had experience implementing outcomes stars in previous roles. Helen has worked in front line services within Criminal Justice, Homelessness, Mental Health, Cancer, Youth and Disability Services for 20 years. Helen has worked in Service User Engagement and Quality Assurance fields across a range of voluntary sector services, with 8 years’ experience within Children and Families sector. Helen also volunteers delivering nature workshops and as an Independent Visitor to a child in care.

Laura Baker

Laura joined Triangle in December 2018, covering the Midlands and North Wales. She has experience of working with services supporting informal, unpaid carers, people in the criminal justice system and has 12 years’ experience of working in the homelessness sector. In Laura’s previous post she was an Outcomes Star Licensed Trainer with responsibility for implementing the Star and change management for an employability programme within her organisation. She has experience of developing and delivering training as well as developing partnerships.   Laura is a keen Stoke City fan and is a bit of whizz in the kitchen! 

Jim Borland

Jim joined Triangle in December 2020, covering Scotland. A former police officer, he has experience of working across a number of operational and support roles, including training. Following retirement, he worked with a national Community Justice charity monitoring quality and performance, which included being an Outcomes Star Licensed Trainer and overseeing the use of the Star within the organisation. An avid golfer, weather permitting, he can be regularly found on his local course.

Jane Borer

Jane has been with Triangle since the early days of 2010 and manages our Client Services team, responding at the front line to enquiries about all aspects of the Outcomes Stars and supporting services to make informed decisions around implementation. Jane has a degree in Library & Information Studies and a background in Business Information & Research, with previous roles managing teams at Coopers Deloitte and KPMG in London. She loves walking her dogs, reading, and is also a huge fan of the 1980s TV series “Dallas” – she has every episode in her DVD collection!

Kate Hamill

Kate joined Triangle in 2014 as Training Manager following a career in Children and Family services that spanned 25 years and enabled her to work with children and families from some of our most vulnerable groups. Kate trained in ‘early years’ and later in adult education and has a MSc in Leadership and Management in Education. In 2022 Kate became a LPI Certified Online Designer of Learning. In her spare time Kate volunteers with a local refugee resettlement group, enjoys spending time with her Grandchildren or taking sneaking weekends away in ‘the Van’!

Headshot image of Karen Bodger

Karen joined Triangle in 2022 as an Implementation Lead covering the North West of England and North Wales. She first started using the Outcomes Star as a practitioner in 2008 and has championed it ever since, implementing the use of the Family Star within a nationwide project. Her previous roles have all been within the voluntary sector, most recently specialising in quality assurance and good governance. Karen is super proud to be a trustee of a local family support charity and is passionate about social justice for all. Outside of work, Karen tends to her allotment and small child, occasionally squeezing in some training for the day she runs a marathon.

Eileen Cassidy

Eileen joined Triangle in May 2021 as Regional Co-ordinator for Scotland and Ireland. Previously she worked in the third sector and voluntary organisations where the Star was used extensively. Part of her role was supporting Service Users completing the Star and supporting the Staff team with good Star practice. Her previous experience includes work within Mental Health, Autism, LD, Homelessness and Substance Misuse Services. Eileen is a big Ice-Hockey fan and supports her local team (Dundee Stars): spending virtually every weekend Sept – April sitting in an ice rink for fun.

Alison Holdsworth

Alison joined Triangle in February 2024 as training and implementation lead for Northern Ireland and Ireland. Alison has a background in training and communication and has had the opportunity of working on various projects across the voluntary, private and statutory sectors.

Alison has a passion for learning and development and feels privileged to have been developing and delivering training to a wide variety of audiences across her career on topics such as substance misuse, community safety, domestic abuse and mental health.

Alison first used the Outcomes Star while coordinating a youth development project in 2014 and has been an advocate of it ever since. In her spare time Alison can be found in the gym and hanging out with family and friends.

Hanlie Burger

Hanlie joined Triangle in May 2021 and has 12 years’ experience of working in the mental health sector, supporting people with severe and enduring mental health problems. In her previous post as Business Development Training Manager at Mind in Harrow she designed, marketed and delivered mental health training programmes for the workplace, in collaboration with service users. Previously Hanlie lived in Swaziland and South Africa where she worked in partnership with a variety of organisations identifying learning and development needs and designing bespoke training programmes. In her spare time she loves spending time outdoors walking, exploring and discovering.

Lisa Watson

Lisa is the Northern and Central Regional Co-ordinator and provides support to our Licensed Trainers. Lisa has previously worked with third sector employers to improve the lives of people with Ataxa, Muscular dystrophy, essential tremor and other conditions. Lisa can often be found out on the rivers of the UK thanks to her love of canoeing and kayaking, or in the sea off the Llyn Peninsula on her paddleboard.

Juliet Kemp

Juliet joined Triangle in 2017 as Implementation Lead in the North, based in Sheffield. Juliet has worked and volunteered in several voluntary sector organisations in a number of roles, but developed her interest in capturing outcomes whilst managing Sheffield City Council grants to voluntary sector organisations and is keen to support organisations to use their outcome data to have constructive dialogue with funders and commissioners. Juliet has an MSc in Charity Resource Management from Sheffield Hallam University and is a trustee of a Yorkshire based grant-making charity. In her spare time, she likes to make things and grow things.

Nick Karr

Nick has worked with Triangle for 14 years and delivered the first Outcomes Star training in the USA in 2010. He then helped establish and ran the Outcomes Star in Australia for two years. Nick is a London based psychotherapist and clinical supervisor where he has worked in a range of specialist clinical roles, including being the Lead in an NHS service for people with mental health and substance misuse problems. He has post-graduate qualifications in psychotherapy and social work and has taught on university mental health programs. He was also a Clinical Supervisor for Shout the 24/7 crisis text line service, and a Professional Advisor for Young Minds. Nick loves the theatre, beach holidays, good cafes and cocktail making.

Sarah Brimelow

Sarah has worked with Triangle for over 10 years, developing training and Star versions during that time. Sarah is a qualified trainer, coach and facilitator and has worked in the homelessness, youth and criminal justice sectors, including as a senior manager for Victim Support, as a consultant to the Youth Justice Board, and a volunteer with the Shannon Trust. Sarah works both in the UK and internationally to provide strategic planning and service design for client-led organisations, and plays the ukulele – albeit with more enthusiasm than expertise.


Outcomes Stars were first created over 20 years ago by Sara Burns and Joy MacKeith – you can find out more about our history here. Joy and Sara stepped down as Directors and passed on responsibility for Outcomes Stars when Triangle became employee owned in April 2023.

Joy MacKeith

Joy MacKeith


Joy is the co-creator of the Outcomes Star and led on innovation, research and the theory behind the Star. Before Triangle she taught at the London School of Economics and consulted to national charities and government departments as well as working in frontline homelessness services. She has trained in psychotherapy, focusing, mindfulness and song-writing.

Headshot of Sara Burns looking up at the camera and smiling

Sara Burns


Sara is the co-creator of the Outcomes Star and developed over 50 different versions across more than 20 years, having pioneered approaches to outcomes measurement in the 1990s. Sara is a Buddhist and teaches meditation.