Triangle congratulates Frontline Manager of the Year 2020

Triangle announced the winner of the Frontline Manager of the Year category at The Employment Related Services Association (ERSA) Employability Awards 2020 and congratulated Julia Marcus, London Borough of Camden Council on her achievement.

Triangle sponsored the Frontline Manager of the Year award and revealed the results of this category as part of ERSA’s virtual celebration, held to honour the achievements of those working to support jobseekers in their progression in to work.

Graham Randles, Triangle’s Managing Director awarded Julia Marcus, London Borough of Camden Council as this year’s winner. The award recognises her commitment to leading a frontline team to high performance and customer achievements.

Julia has supported hundreds of residents into work in Camden, using a personal and committed style that has made demonstrable impact on the local people. Julia took that learning and developed new ways of supporting residents into good work.

Julia spoke to ERSA further to receiving her award:

 “I passionately believe that good quality employment support can be transformative. We do our best to provide accessible and relational support to residents. And by exploring a whole range of factors – including money, childcare, transport, housing and health – we’re able to get to the heart of the challenges that people face around work. I know there’s so many wonderful services out there, so I’m particularly proud that our approach has been recognised.”

Working with Camden Council, Julia developed the Somers Town Job Hub, a service that connects residents, services and employers around a shared mission to address long-term unemployment. The ‘hub model’ that Julia delivered in Somers Town has since provided a foundation for Good Work Camden, the borough’s new approach to employment support.

 

Graham Randles commented:

 “It was an honour to present Julia with her Award – albeit virtually! Through her dedication, Julia has created a unique and individual approach to involving her local community to design a service. She’s shown an outstanding commitment to supporting jobseekers in their progression into work and is a very worthy winner of this important award.”

Finalists Lorna Beaton, Fedcap Scotland and Lesley Wood, Stockton Job Centre (nominated by Triage Central) were highly commended in the Frontline Manager of the Year category.

Award winners were announced as part of a virtual celebration on Thursday 23rd July 2020. Further details about the ERSA Employability Award winners can be found on the ERSA website.

 

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For more information please email info@triangleconsulting.co.uk. Each Outcomes Star is carefully designed to support the organisations, frontline and keyworkers as well as remain accessible and user friendly for the service users that they support. Triangle have developed specific Outcomes Stars for use within the employment sector, including the Work Star and Pathway Star. Discover which Star is right for your sector.

The Employment Related Services Association (ERSA) is the representative body for the employment support sector. ERSA’s membership spans the private, voluntary, and public sectors and ranges from large multi-nationals through to small specialist charities.

Triangle announces Frontline Manager of the Year at ERSA Employability Awards 2020

Triangle has sponsored the Frontline Manager of the Year award at The Employment Related Services Association (ERSA) Employability Awards 2020. Triangle will announce the winner of this category on 22nd July via an online video conference.

ERSA logo on a balloon background

ERSA, the membership body for the employment support sector, hosts the Employability Awards, honouring the achievements of those working to support jobseekers in their progression in to work.

 Triangle, the social enterprise behind the Outcomes Star, supports frontline workers across employment programmes and services, including skills provision, self-employment, and youth employment services.

The Employment Awards are now in their eight year and ERSA has added four new award categories for 2020 to better reflect the diversity of the sector. Triangle has sponsored The Frontline Manager of the Year – a new award category that recognises a frontline manager or team leader who has demonstrated exceptional commitment to leading their frontline team to excellent performance and customer achievements.

Graham Randles, MD of Triangle, said:

“Triangle is proud to sponsor this award given the importance and need to provide exceptional frontline support to jobseekers in their progression into work. The individuals in this category have shown an outstanding commitment and should be applauded for their vital work within their organisations and the sector at large.”

 The shortlisted nominees for all categories were announced last month on UK Employability Day, which saw many organisations, including Triangle, unite across the country to show how they’re supporting people into work.

The finalists for Frontline Manager of the Year include:

Graham RandlesGraham added:

 “The team and I are excited for ERSA’s upcoming Employment Awards ceremony and revealing who has won Frontline Manager of The Year 2020. Best of luck to all the nominees shortlisted for the Awards!”

 Award winners will be announced as part of a virtual celebration on Wednesday 22nd July 2020, 17:00 – 19:00 UK BST. Further details about the ERSA Employability Awards can be found on the ERSA website.

 

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For more information please email info@triangleconsulting.co.uk. Each Outcomes Star is carefully designed to support the organisations, frontline and keyworkers as well as remain accessible and user friendly for the service users that they support. Triangle have developed specific Outcomes Stars for use within the employment sector, including the Work Star and Pathway Star. Discover which Star is right for your sector.

The Employment Related Services Association (ERSA) is the representative body for the employment support sector. ERSA’s membership spans the private, voluntary, and public sectors and ranges from large multi-nationals through to small specialist charities.

Pathway Star points the way for person-centred employment services

For people who are unemployed and struggling with mental illness, addiction, homelessness, family difficulties, trauma or other complex issues, the idea of finding a job can seem very far away. Traditional employment support often fails these people, and no wonder. If your life is upside down, classes in CV writing or job search can feel irrelevant, out of reach or even downright insulting.

That’s why “person-centred” support – a term widely used in care services – is becoming more widespread in employment services. A number of innovative programmes now offer bespoke one-to-one help for people with complex needs, with advocates focusing on helping individuals to overcome the specific challenges they face. It takes a high level of investment, but it’s increasingly seen as the best way to help vulnerable people take steps towards the world of work.

An outcomes tool for vulnerable people

The Pathway Star has been created for services and programmes like this. Launched this month by Triangle Consulting Social Enterprise, it’s an outcomes tool that helps guide keywork and conversations, with the focus on helping people move towards work rather than necessarily finding a job. Above all, it’s person-centred. It’s structured around the individual and the barriers they face to employment – things like stability at home, household finances, family and relationships and emotional well-being.

People who have been out of work for years may be facing multiple issues, from mental health problems to abuse. For a person with high anxiety, perhaps facing the threat of eviction, it’s hard to find the energy or motivation to attend an appointment, let alone take part in a group class – even if failing to turn up means losing benefits. Being required to search for work can add to an already huge burden of worries.

Using the Pathway Star, a worker can start with any area the person feels able to talk about. It’s completed collaboratively, and the person is free to place themselves on the scales, with the worker supporting, asking questions or challenging if that feels appropriate.

“It’s not a question of ticking boxes,” says Triangle director Sara Burns, who developed the Pathway Star in partnership with Liverpool Households into Work (HiW). “It’s a conversation, and as people get some of the support they desperately need, they’re more able to engage with it and see where they are now and how their lives can improve.” 

At the beginning of each of the Pathway Star’s eight scales, people are held back by issues such as poor health, poor housing, money problems or family culture, and are not able to talk about them. At the top of each scale they have been able to address the problem, with support, and while it may still be there, it no longer represents a barrier to work for that individual.

For service users, seeing their situation and their progress in a simple visual form can be powerful. “I got a surprise regarding my progress over the last few months,” said one person on the HiW pilot. “I’m pleased I’ve got some change in my life where I wanted help.”

Work Star™ or Pathway Star™?

Many employment support services already use the Work Star to support people to return to work or to find a job for the first time. It covers the traditional areas of employment support – skills and experience, aspiration and motivation, job search skills and the like, but also has two areas for drilling down into the person’s context – their health and well-being and the level of stability they have in their life.

“The Work Star is ideal for mainstream services or for people who need help with navigating job search or brushing up on skills,” says Juliet Kemp, Star implementation lead at Triangle.  “But if you’re a service working with people who are far from being job-ready and you’re offering in-depth, holistic support, take a look at the Pathway Star. From what we’ve seen so far, it’s a really persuasive tool in helping people to change.”

Triangle recently presented the Pathway Star at the British Association for Supported Employment’s annual conference, along with a workshop to demonstrate the benefits of using the tool. The Pathway Star and the Work Star are available to all organisations with a Star licence and full training can be given for workers and managers. Find out how to get started .

If you have any questions about our new Stars, any queries about the Pathway Star, or you would just like find out more about how the Stars can support your service users, keyworkers and organisation, please contact us on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.