CPD Session: The Outcomes Star™ and the Care Act 2014

In this session, Implementation Lead Rox Faulks will discuss how the Outcomes Stars supports alignment with the requirements of the Care Act 2014 concerning Well-being assessment and outcomes planning. This briefing will help you decide if the session will be of value to you.

Licensed Trainer CPD Session Tuesday 12th October 2021. 2 pm – 3 pm GMT

Briefing: The Outcomes Star™ and the Care Act 2014 with Outcomes Star Implementation Lead Rox Faulks

To sign up for this session, Register here

Does the Care Act 2014 apply to you?

The Care Act 2014 (the Act) is UK Legislation; however, due to Social Care being a devolved matter in Northern Ireland, Scotland and Wales, the Act generally* only applies in England. With this in mind: If your Outcomes Star Licensed Trainer role does not relate to service provision or commissioning within England, then this session will not be directly relevant to you.

 

What is the Care Act 2014?

The Act came into effect in April 2015, supported by the Care and Support (Assessment) Regulations 2014. It is primarily for adults in need of care and support and their adult carers.**

 

The Care Act 2014 created a primary statutory responsibility on Local Authorities to promote individual Well-being and put people at the centre of their care and support. The Act defines well-being under nine areas and sets out 10 Wellbeing Eligibility Outcomes against which the Local Authority must assess need and apply the National Eligibility Criteria. It is to this core element of the Act that this CPD session relates.  The Act’s scope also includes Safeguarding Adults arrangements, the provision of Information and Advice to citizens, Commissioning for sustainability and diversity of the Care & Support market and integrative partnership working.

 

Is this session relevant to me and those I train?

This session will be of relevance to you if you or your Licensed Outcomes Star Practitioners that are

  • Connected to the Local Authority arrangements for the assessment of care and support needs of Adults or Carers (in England) against the Wellbeing Outcomes and the Eligibility Criteria of the Act
  • Or connected to the review of those care and support needs
  • Or expected to report on your provision’s impact outcomes directly correlating to the Wellbeing Outcomes and the Eligibility Criteria of the Act. More broadly, this session may be of value to you if you or your Licensed Outcomes Star Practitioners are.
  • Working with people who may have care and support needs that require assessment by the Local Authority under the Care Act 2014.
    • For example, you/your Licensed Star Practitioners support service users (adults or carers) within your services who you sometimes help to access an assessment of needs, intending to get more help and support in place for them. Perhaps by making a referral to the Local Authority or being present at assessments of need or reviews.

 

How will this session be of value to me?

This session will allow you to build confidence, ideas and understanding about

  • how the Outcomes Stars reflect the principles and values of the Care Act
  • how Outcomes Star outcome areas can map to the Wellbeing Outcomes and Eligibility Criteria of the Act
  • how your use of the Outcomes Star can integrate with your Care Act assessment and review processes
  • how your use of the Outcomes Star enables your Licensed Outcomes Star Practitioners to be objective advocates when referring for or supporting within, assessment of needs under the Care Act 2014. As with all our Licensed Trainer CPD sessions
  • you will have an opportunity to connect with others who have a shared interest in this topic area
  • the session will fuel ongoing conversation between us about how we can support you in this topic area moving forwards through information, resources and networking.

Ready to sign up for this session?

Register here

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Links to more information:

SCIE have recently updated their information and resources on the Act at www.scie.org.uk/care-act-2014. Watch their short introduction video here: https://youtu.be/l-yeoMMKIto

The Local Government Association website has a wealth of articles and resources at https://www.local.gov.uk/search/all/care%2Bact, including a guidance document precisely for Providers, which you can view here Guidance_on_the_impact_of_the_Care_Act.pdf (local.gov.uk)

*You can find out more about the UK Territorial extent and application at Care Act 2014 – Explanatory Notes (legislation.gov.uk)

** “The Care Act is mainly for adults in need of care and support, and their adult carers. There are some provisions for the transition of children in need of care and support, parent carers of children in need of care and support, and young carers. However, the main provisions for these groups (before transition) are in the Children and Families Act 2014.”
https://www.carersuk.org/help-and-advice/practical-support/getting-care-and-support/care-act-faq

More client sessions: Introduction to Star Online reporting and basic features for practitioners

Want to know how to create charts, and data driven reports to support funding and measure your impact? Or are you new to the Star Online system and would you like to have a quick run through of the system?

What will the sessions cover?

The reporting session is a quick demonstration of the reporting dashboard and capabilitiees of the Star Online – the session will also give participants a quick introduction on key functions, filters and how to create charts to support reports, funding bids, and clearly illustrate progress made by service users and also how the Stars are being used across the service.

The Practitioners Guide session is an introductory orientation session for all new Star Online users and is a more indepth demonstration of the system, key features and best practice.

Who is it for?

The reporting session is designed to support managers and other staff who use the Star Online. The practitioners session is suitable for all practitioners, managers or other staff who will need to use the Star Online system, or those who are already using it but would like a refresher.

When is it?

Practitioners guide

Tuesday 21st September 2021 @ 10:00, register in advance here: https://us06web.zoom.us/webinar/register/7016305812914/WN_CvWwVy1bSZ2MIWO6unV9YA

Wednesday 3rd November 2021 @ 14:00, register in advance here: https://us06web.zoom.us/webinar/register/3316305814954/WN_Hu4mVflBTqap8-yDLmEOIw

 

Reporting on the Star Online demo

Tuesday 14th September 2021 @ 10:00.  Register in advance here: https://us06web.zoom.us/webinar/register/6516293703058/WN_HJ_MGmVbRZa0QkghHWLdeg

Monday 25th October 2021 @ 14:00. Register in advance here: https://us06web.zoom.us/webinar/register/5616305814118/WN_whe5AoHOQfShPackKuKBoQ

 

Need to know more?

Contact us or your Implementation Lead for more information.

New demonstration dates for all clients in August

Triangle will be hosting two Zoom-based free foundation sessions for all clients wanting an introduction or refresher into the Star Online System. 

These sessions are suitable for all clients, practitioners and managers who use the Star Online system. 

Topic: How to Use Reporting Dashboards on Star Online

When: Aug 10, 2021 10:00 AM London
Register in advance for this webinar on zoom here.

This session is suitable for all clients but especially relevant for any managers or staff responsible for creating documents or reports using Outcomes Star information and data. The reporting introduction will cover three report dashboards used in implementation, snapshot and distance travelled reporting. It will also introduce participants to using the filters and thinking about engagements, using them to create instant and engaging charts that can be downloaded to add to any report or funding bid. The session will also highlight what reports can tell you about how Stars are being used in a service and the progress made by service users.

Topic: How to use Star Online (Practitioners Guide)

When: Aug 17, 2021 11:00 AM London
Register in advance for this webinar via Zoom here.

This session will give Star Online users a foundation understanding of the essential and primary tasks that practitioners frequently complete, and will aslo cover essential basics such as how to create a service user, how to add Stars and Action Plans,  the Help center and how to navigate it. Also covered is where practitioners can find and download the key Outcomes Star resources that they need to support their work. The session will also cover general orientation, important features and how to set up engagements and manage notifications.

Please note: these sessions are not a substitute for official training and will only be relevant to those who are using the Star Online.

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If you have any questions about remote training, new Stars, or would like any information on the new Star Online, or anything else, please contact us on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.

Free Star Online orientation session for clients this July

In July Triangle is hosting a free orientation introduction session for all clients, practitioners and managers who use the Star Online system. 

This session will be held online, and cover all the primary tasks practitioners do: including how to create a service user, how to add Stars and Action Plans,  the Help center and how to navigate it and where practitioners can find and download the key Outcomes Star resources that they need to support their work. The session will also cover general orientation, important features and how to set up engagements and manage notifications.

Please note: this session is not a substitute for official training and will only be relevant to those who are using the Star Online.

 

The session will be held online via zoom on July 6, 2021 at 10:00am (GMT+1: London). To book your place please register today. Limited spaces are available.

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If you have any questions about remote training, new Stars, or would like any information on the new Star Online, or anything else, please contact us on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.

For more information on the sessions, how to book, or what clients need to do, please take a look at our previous posts, or find the links through the Star Online. Please note: We have limited spaces available, and we expect them to fill up quickly!

If you would like to be included in a mailing list for future webinars, demo’s or sessions, please sign up for our mailing list, and if you have suggestions or would like to request specific content and sessions on the Outcomes Star and the Star Online please email webinars@triangleconsulting.co.uk

Demo dates for April-June 2021

A series of free introductory sessions for clients and trainers/trainees introducing them to the Star Online System are planned for April, May and June.

Each webinar will consist of a short video presentation, which will be followed by a question and answer season and it is designed to support clients by sharing knowledge, ideas and information. Please note: these sessions are not a substitute for official training.

A Practitioners Guide to the Star Online

This session is only relevant to practitioners who use the SOL and is not a substitute for training. The session covers an orientation of the new Star Online and during the session we will introduce practitioners to the new Star Online features, such as setting up engagements and managing notifications. It will also explore many of the main tasks practitioners need to complete, including:

  • Creating a service user
  • Adding Stars and Action Plans
  • Navigating the Help Centre and
  • Locating the Star resources you need

Click on the links below to book your place.

laptop with star online open on the screen

How to use the Reports dashboard on Star Online

Hosted by two Star experts, this workshop is ideal for Managers and anyone responsible for producing reports on Outcomes Star data. This session will cover:

  • The three new report dashboards for implementation, snapshot and distance-travelled reporting
  • How to use the filters
  • How to think about engagements to create instant and engaging charts that can be downloaded to add to any report or funding bid.

We will also discuss what the reports can tell you about how Stars are being used in a service and the progress made by service users.

Click on the links below to book your place.

These webinars are not a substitute for core training.

For more information on the sessions, how to book, or what clients need to do, please take a look at our previous posts, or find the links through the Star Online. Please note: We have limited spaces available, and we expect them to fill up quickly!

*****

If you would like to be included in a mailing list for future webinars, demo’s or sessions, please sign up for our mailing list, and if you have suggestions or would like to request specific content and sessions on the Outcomes Star and the Star Online please email webinars@triangleconsulting.co.uk

If you have any questions about remote training, new Stars, or would like any information on the new Star Online, or anything else, please contact us on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.

Star Online introduction sessions for March and April

Free demo-webinars: A Practitioners guide to the Star Online and How to use the Reports dashboard on Star Online.

Each webinar will consist of a short video presentation, which will be followed by a question and answer season and it is designed to support clients by sharing knowledge, ideas and information. Please note: these sessions are not a substitute for official training.

A Practitioners Guide to the Star Online

This session is only relevant to practitioners who use the SOL and is not a substitute for training. The session covers an orientation of the new Star Online and during the session we will introduce practitioners to the new Star Online features, such as setting up engagements and managing notifications. It will also explore many of the main tasks practitioners need to complete, including:

  • Creating a service user
  • Adding Stars and Action Plans
  • Navigating the Help Centre and
  • Locating the Star resources you need

Click on the links below to book your place.

laptop with star online open on the screen

How to use the Reports dashboard on Star Online

Hosted by two Star experts, this workshop is ideal for Managers and anyone responsible for producing reports on Outcomes Star data. This session will cover:

  • The three new report dashboards for implementation, snapshot and distance-travelled reporting
  • How to use the filters
  • How to think about engagements to create instant and engaging charts that can be downloaded to add to any report or funding bid.

We will also discuss what the reports can tell you about how Stars are being used in a service and the progress made by service users.

Click on the links below to book your place.

These webinars are not a substitute for core training.

For more information on the sessions, how to book, or what clients need to do, please take a look at our previous posts, or find the links through the Star Online. Please note: We have limited spaces available, and we expect them to fill up quickly!

*****

If you would like to be included in a mailing list for future webinars, demo’s or sessions, please sign up for our mailing list, and if you have suggestions or would like to request specific content and sessions on the Outcomes Star and the Star Online please email webinars@triangleconsulting.co.uk

If you have any questions about remote training, new Stars, or would like any information on the new Star Online, or anything else, please contact us on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.

Integration Star proves a hit

After a successful pilot with the Refugee Council, the Integration Star for refugees is now available for widespread use, with an introductory webinar taking place this February. What’s more, the Star is a great fit with the Home Office’s integration framework, writes Triangle’s research analyst Dr Anna Good.

Designed for refugees needing to build lives in the UK, the long-awaited Integration Star was finally published at the end of 2020. It’s been in development for two years and has undergone a rigorous pilot with the Refugee Council and refugee community organisations that collaborated in the Star’s development. And it’s proven to be a powerfully transformative tool.

Not only has the Star gone down well with refugees and with workers, but it’s also been greeted positively by the Home Office – an important factor for refugee organisations reporting to the department or seeking Home Office funding.

From the outset, the Refugee Council wanted a tool that could map onto the Home Office’s “Indicators of Integration” framework. That was on Triangle’s agenda too – as part of the development process we carry out a detailed literature review that examines the issues affecting the sector. This time the review included each of the domains in the Home Office framework.

The Integration Star

Designed for use with refugees needing support to integrate into their new country and to build a new life there.

The Home Office framework mainly focuses on end outcomes of successful integration, such as work, housing, education and social connection. Within the Integration Star, these and other outcomes form the end point of Star domains. They are  typically realised at the top of the Journey of Change (the model of change that underlies every Star). But the Star also captures important changes in acknowledgement of issues, acceptance of help and attempts to change things. This makes for a nuanced tool that maps the stages refugees go through from getting practical help to building the knowledge, skills and confidence they need to integrate into their new country.

It was important, however, that the Home Office framework did not pre-determine the shape of the Star. That was developed from the bottom up in a series of workshops and expert interviews that teased out the issues for front-line workers and for refugees. As with all Outcomes Stars, what mattered was partnership and collaboration.

The drafting of a Star is a meticulous and lengthy process – if people knew how much detail went into it they would be amazed. The Integration Star had many, many iterations, examining the structure and the content through a number of different lenses.

As research analyst at Triangle, part of my role is to check that the scales have clearly defined stages so that readings are comparable when they are done by different people. I then crunch the numbers from the pilot and check the psychometric properties of the Star to see that it’s academically sound. In addition we put a lot of thought and testing into how the Star worked for different refugee circumstances – refugees who come in on a resettlement programme, and refugees who don’t have resettlement status and typically have been in the UK for longer.

It was encouraging – though by no means a given – that the final version of the Star mapped really well onto the Home Office framework. And Home Office officials have been very positive about the Star, seeing it as a much simpler, more accessible tool for refugees.

One worker from the pilot sums up the prevailing mood: “The Integration Star is a really powerful, clear tool that can visualise a client’s support needs. I think it provokes conversations that highlight support needs that may have otherwise been missed”.

A separate version of the Star, the Planning Star was published last year for unaccompanied asylum-seeking children.

The Integration Star and the Planning Star are available to all organisations with a Star licence and training is available for workers and managers. Join our Integration Star webinar on 9th February or contact us for more information on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.

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Triangle Consulting Social Enterprise is an innovative, mission-led organisation that exists to help people reach their highest potential and live meaningful and fulfilling lives, often in the context of social disadvantage, trauma, disability or illness.

The Refugee Council works with individuals and families to make sure they can live safe, fulfilling lives in the UK after being forced to seek refuge from persecution and human rights abuses overseas.

The development of this Star was part funded by the EU Asylum, Migration and Integration Fund.

Other organisations taking part in the development of the Integration Star included: RETAS (Refugee Education Training Advice Service) Leeds, Leeds Refugee Forum, Path Yorkshire, Goodwin Development Trust, Humber Community Advice Services (H-CAS), Refugee Action Kingston, Iranian Association, Diversity Living Services, Bahar Women’s Association, Action for Community Development, West Yorkshire Somali Association, DAMASQ, Stepping Stone 4, Leeds Swahili Community.

November and December Demo Webinar dates

November and December dates for our existing clients free demo webinar series: covering How to use the Star Online (A Practitioners Guide) and An introduction to Star Online reports dashboards live webinars via Zoom.

Triangle has been hosting demo webinars, for existing clients, over the last few months who are currently using the new Star Online or who would like an introduction to the new Star Online system. Clients will be emailed details of dates and links to book through. Otherwise, if you are an existing client that has already been migrated to the new Star Online then you can find details and book through the help section of Star Online.

If you are based in Australia or New Zealand, you will need to register through Unique Outcomes outcomestar.com.au

How to use Star Online (Practitioners Guide)

This webinar will be an orientation session to the new Star Online and during the webinar we will introduce practitioners to the new Star Online features, such as setting up engagements and managing notifications. It will also explore many of the main tasks practitioners need to complete, including:

  • creating a service user
  • adding Stars and Action Plans
  • navigating the Help Centre and
  • locating the Star resources you need.

 

An introduction to Star Online report dashboards

Hosted by two Star experts, this workshop is ideal for Managers and anyone responsible for producing reports on Outcomes Star data. This webinar will be covering:

  • The three new report dashboards for implementation, snapshot and distance-travelled reporting
  • How to use the filters
  • How to think about engagements to create instant and engaging charts that can be downloaded to add to any report or funding bid.

We will also discuss what the reports can tell you about how Stars are being used in a service and the progress made by service users.

 

Each webinar will consist of a short video presentation, which will be followed by a question and answer season and it is designed to support clients by sharing knowledge, ideas and information.

The dates available are as follows:

  • Tuesday 3rd November at 10am:  How to use Star Online (Practitioners Guide)
  • Wednesday 4th November at 10am: An introduction to Star Online report dashboards
  • Monday 9th November at 10am: How to use Star Online (Practitioners Guide)
  • Tuesday 17th November at 10am: An introduction to Star Online report dashboards
  • Tuesday 17th November at 2pm: How to use Star Online (Practitioners Guide)
  • Monday 23rd November at 10am: How to use Star Online (Practitioners Guide)
  • Monday 30th November at 10am: How to use Star Online (Practitioners Guide) Cancelled
  • Tuesday 1st December at 2pm: An introduction to Star Online report dashboards
  • Tuesday 8 December at 10am: How to use Star Online (Practitioners Guide)
  • Tuesday 15 December at 10am: How to use Star Online (Practitioners Guide)
  • Wednesday 16 December at 10am: An introduction to Star Online report dashboards

These webinars are not a substitute for core training.

For more information on the webinars, how to book, or what clients need to do, please take a look at our previous posts, or wait for your invite email. Please note: We have limited spaces available and we expect them to fill up quickly! We will be organising further webinars to meet demand.

*****

If you would like to be included in a mailing list for future webinars, demo’s or sessions, please contact us, and if you have suggestions or would like to request specific content and sessions on the Outcomes Star and the Star Online please email webinars@triangleconsulting.co.uk

If you have any questions about remote training, new Stars, or would like any information on the new Star Online, or anything else, please contact us on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.

New webinar dates for September and October

Triangle has added more dates for their How to use Star Online (Practitioners Guide) and An introduction to Star Online reports dashboards live webinars via Zoom through September and October.

Triangle will be hosting webinars for existing clients, who are currently using the Star or who would like an introduction to the new Star Online system. Clients will be emailed details of dates, and how to book.

How to use Star Online (Practitioners Guide)

This webinar will be an orientation session to the new Star Online and during the webinar we will introduce practitioners to the new Star Online features, such as setting up engagements and managing notifications. It will also explore many of the main tasks practitioners need to complete, including:

  • creating a service user
  • adding Stars and Action Plans
  • navigating the Help Centre and
  • locating the Star resources you need.

 

An introduction to Star Online report dashboards

Hosted by two Star experts, this workshop is ideal for Managers and anyone responsible for producing reports on Outcomes Star data. This webinar will be covering:

  • The three new report dashboards for implementation, snapshot and distance-travelled reporting
  • How to use the filters
  • How to think about engagements to create instant and engaging charts that can be downloaded to add to any report or funding bid.

We will also discuss what the reports can tell you about how Stars are being used in a service and the progress made by service users.

 

Each webinar will consist of a short video presentation, which will be followed by a question and answer season and it is designed to support clients by sharing knowledge, ideas and information.

The dates available are as follows:

  • Monday 7th September at 10am: An introduction to Star Online report dashboards
  • Thursday 10th September 10am: How to use Star Online (Practitioners Guide)
  • Tuesday 15th September 10am: How to use Star Online (Practitioners Guide)
  • Tuesday 22nd September at 10am: An introduction to Star Online report dashboards
  • Wednesday 23rd September 10am: How to use Star Online (Practitioners Guide)
  • Wednesday 30th September 10am: How to use Star Online (Practitioners Guide)
  • Wednesday 7th October at 10am: An introduction to Star Online report dashboards (cancelled)
  • Wednesday 7th October at 2pm: How to use Star Online (Practitioners Guide)
  • Monday 12th October at 10am: How to use Star Online (Practitioners Guide)
  • Monday 19th October at 10am: How to use Star Online (Practitioners Guide)
  • Wednesday 21st October at 10am: An introduction to Star Online report dashboards
  • Monday 26th October at 2pm: How to use Star Online (Practitioners Guide)

If you are based in Australia or New Zealand, you will need to register with Unique Outcomes outcomestar.com.au

For more information on the webinars, how to book, or what clients need to do, please take a look at our previous posts, or wait for your invite email. Please note: We have limited spaces available and we expect them to fill up quickly! We will be organising further webinars to meet demand.

*****

If you have any questions about our webinars, remote training, new Stars, or would like any information on the new Star Online, or anything else, please contact us on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.

Free client webinars: dates for August

Triangle continues to host a series of free client webinars, and has just announced several dates for the month of August. These free live webinars are for existing Outcomes Star clients and there are limited seats available. An email invite for existing Outcomes Star and Star Online clients will be sent out this week.

These webinars are short video workshops which will be 45 minutes long and which will include a brief presentation, followed by a question and answer session, they are designed to share knowledge, ideas and information with Outcomes Star clients. Each session will be hosted by two of our Triangle and Outcomes Star experts and will focus on a core topic.

There are three main webinars, currently, and their main topics and dates in August are as follows:

Practitioners guide to Star Online

  • Wednesday 29th July, 10am
  • Wednesday 5th August, 10am
  • Monday 10th August, 2pm
  • Monday 17th August, 10am
  • Wednesday 26th August, 2pm
  • Wednesday 2nd September, 11am

How to use the Star remotely (Phone/online)

  •  24th August, 2pm UPDATE:
    Many apologies to those clients who were booked in for our “How to use the Star Remotely” webinar this afternoon (24.8.20) at 2pm, we have experienced problems logging in to Zoom, and as a result, we have been unable to run this session. As soon as this is rectified we will be in touch with you about re-scheduling. Many thanks for your patience, and apologies for any inconvenience this has caused.

An introduction to Star Online reports dashboards.

  • Monday 3rd August,   10am
  • Wednesday 19th August, 10am
  •  Monday 7th September,  10am

For more information on the webinars, how to book, or what clients need to do, please take a look at our previous posts, or wait for your invite email. Please note: We have limited spaces available and we expect them to fill up quickly! We will be organising further webinars to meet demand.

*****

If you have any questions about our webinars, remote training, new Stars, or would like any information on the new Star Online, or anything else, please contact us on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.