Triangle congratulates Frontline Manager of the Year 2020

Triangle announced the winner of the Frontline Manager of the Year category at The Employment Related Services Association (ERSA) Employability Awards 2020 and congratulated Julia Marcus, London Borough of Camden Council on her achievement.

Triangle sponsored the Frontline Manager of the Year award and revealed the results of this category as part of ERSA’s virtual celebration, held to honour the achievements of those working to support jobseekers in their progression in to work.

Graham Randles, Triangle’s Managing Director awarded Julia Marcus, London Borough of Camden Council as this year’s winner. The award recognises her commitment to leading a frontline team to high performance and customer achievements.

Julia has supported hundreds of residents into work in Camden, using a personal and committed style that has made demonstrable impact on the local people. Julia took that learning and developed new ways of supporting residents into good work.

Julia spoke to ERSA further to receiving her award:

 “I passionately believe that good quality employment support can be transformative. We do our best to provide accessible and relational support to residents. And by exploring a whole range of factors – including money, childcare, transport, housing and health – we’re able to get to the heart of the challenges that people face around work. I know there’s so many wonderful services out there, so I’m particularly proud that our approach has been recognised.”

Working with Camden Council, Julia developed the Somers Town Job Hub, a service that connects residents, services and employers around a shared mission to address long-term unemployment. The ‘hub model’ that Julia delivered in Somers Town has since provided a foundation for Good Work Camden, the borough’s new approach to employment support.


Graham Randles commented:

 “It was an honour to present Julia with her Award – albeit virtually! Through her dedication, Julia has created a unique and individual approach to involving her local community to design a service. She’s shown an outstanding commitment to supporting jobseekers in their progression into work and is a very worthy winner of this important award.”

Finalists Lorna Beaton, Fedcap Scotland and Lesley Wood, Stockton Job Centre (nominated by Triage Central) were highly commended in the Frontline Manager of the Year category.

Award winners were announced as part of a virtual celebration on Thursday 23rd July 2020. Further details about the ERSA Employability Award winners can be found on the ERSA website.



For more information please email Each Outcomes Star is carefully designed to support the organisations, frontline and keyworkers as well as remain accessible and user friendly for the service users that they support. Triangle have developed specific Outcomes Stars for use within the employment sector, including the Work Star and Pathway Star. Discover which Star is right for your sector.

The Employment Related Services Association (ERSA) is the representative body for the employment support sector. ERSA’s membership spans the private, voluntary, and public sectors and ranges from large multi-nationals through to small specialist charities.