Free Star Online orientation session for clients this July

In July Triangle is hosting a free orientation introduction session for all clients, practitioners and managers who use the Star Online system. 

This session will be held online, and cover all the primary tasks practitioners do: including how to create a service user, how to add Stars and Action Plans,  the Help center and how to navigate it and where practitioners can find and download the key Outcomes Star resources that they need to support their work. The session will also cover general orientation, important features and how to set up engagements and manage notifications.

Please note: this session is not a substitute for official training and will only be relevant to those who are using the Star Online.

 

The session will be held online via zoom on July 6, 2021 at 10:00am (GMT+1: London). To book your place please register today. Limited spaces are available.

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If you have any questions about remote training, new Stars, or would like any information on the new Star Online, or anything else, please contact us on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.

For more information on the sessions, how to book, or what clients need to do, please take a look at our previous posts, or find the links through the Star Online. Please note: We have limited spaces available, and we expect them to fill up quickly!

If you would like to be included in a mailing list for future webinars, demo’s or sessions, please sign up for our mailing list, and if you have suggestions or would like to request specific content and sessions on the Outcomes Star and the Star Online please email webinars@triangleconsulting.co.uk

The Outcomes Star: helping make trauma informed philosophy practice

Over the past decade, there has been increasing recognition of both:

  • the high prevalence of complex trauma, adverse childhood events and the different ways in which trauma presents and
  • how important it is to ensure that services are delivered in ways that do not risk people becoming re-traumatised, in relation to how workers engage with them and the topics discussed.

Given the potential of the COVID-19 context and measures to cause, exacerbate and reactivate trauma, it has been argued that –

  “never before has trauma-informed care been so important to promote the health and well-being of all and to protect our marginalised populations at greatest risk”
(Collin-Vézina, Brend & Beeman, 2020)

Trustworthiness, transparency; collaboration and empowerment are key principles of trauma-informed care, which can guide service delivery policies and practices (SAMSHA, 2014). However, there can be barriers to putting these into practice.  Tools that offer a clear framework for translation of the principles of trauma informed care into practice can benefit many organisations and help them overcome these barriers.

The Outcomes Star tools have many features that directly support trauma informed working, including:

Relationship-based – The collaborative process of practitioners and clients completing the Outcomes Star helps to build a trusting and positive relationship, giving service users greater control and voice and within which important connections in the person’s life are discussed.

Empowering – The Journey of Change is sensitive to small but important steps and progress. Visually showing change can be empowering and motivating for both practitioners and clients.

Focuses on the present not someone’s history – completing the Star is a conversation about someone’s life, how things are for them and what they are doing now, rather than bringing up past histories or traumatic experiences.

Strengths based not deficit-based; they use positive language focusing on the process of change and the support and actions needed, not on the severity of problems.

Holistic – the whole person and all relevant life circumstances are recognised. Plotting where someone is on the Star chart provides a clear representation of where support is needed and where things are going well, highlighting the interaction between different areas of someone’s life.

As well as the tools themselves, training and guidance around the Outcomes Star emphasises flexibility in responding to a client’s window of tolerance and preferences – for example, about when and how to introduce and discuss the different outcome areas. There is also guidance about identifying appropriate action plans in a trauma-informed way that is sensitive to the client’s capacity to drive things forward themselves.

Triangle is committed to continuous learning and improvement of the Outcomes Stars and how they are used. Staff have received training and advice from experts on trauma informed care and we are currently reviewing some of our older, widely used Stars using a trauma-informed lens.

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For more information, please see our guide on ;How to use the Outcomes Stars with trauma informed approaches’ or get in touch on info@triangleconsulting.co.uk or +44(0) 207 272 8765.

The Integration Star and refugees – common questions and answers

People arriving at an airport

Frequently asked questions about using the Integration Star and how it can be used to support services and service users

Last October, Triangle launched the Integration Star, the Star to support refugees to integrate into life in the UK. The development of the Star has been a collaboration with the Refugee Council and the Star was piloted by the Refugee Council and their partners on the New Roots programme, in London and in Yorkshire & Humber.

In this blog, we bring together some of the frequently asked questions and draw on the expertise of Amilee Collins, National Project Worker at the Refugee Council, who shared her experience of using the Integration Star at our recent Webinar, Better conversations, Better outcomes. Amilee has 14 years experience resettling refugee families and her team offers a client-led holistic support service. She finds that the new Outcomes Star suits this approach.

What are the key benefits of using the Integration Star?

From Amilee’s perspective, one of the most important aspects of the Integration Star was that it is a visual tool that her clients could understand and engage unlike previous assessment frameworks used. The pictorial resources that accompany the Integration Star, support this engagement, even when communication is through an interpreter.

The visual snapshot that the Star provides, has also been extremely useful, as the visual communicates a client’s needs succinctly to other agencies, reducing the need for families to repeat everything to each agency involved in their support.

Another aspect of the Star that Amilee appreciates, is that the scales for each Outcome Area, based on a Journey of Change specific to the Integration Star, are clearly defined in the User guide. This helps the worker and client to identify where they are on the scale and helps them visualise next steps. Amilee feels this helps to promote some objectivity and parity between worker and client, as they use the Star together.

The Integration Star is structured around 8 Outcome areas and Amilee finds this helpful to break things down and she often completes the Star in more than one sitting. Amilee found that clients surprised themselves, as they worked around the Star; clients can become overwhelmed by the challenges they experience, but the Integration Star helped them see that they were progressing well in some areas, and this restored some confidence and self-belief and helped the client to get some perspective on the areas that were still difficult. Clients fed back that they found using the Integration Star useful and easy to understand.

Can you complete the Integration Star through an interpreter?

Amilee found that completing the Integration Star with a client via an interpreter was no different to doing any other work through an interpreter. Her top tip is to brief the interpreter beforehand and provide a Star chart and visual of the Journey of Change so that they can familiarise themselves with the concept of Outcomes Stars. Triangle has produced a leaflet for interpreters explaining the purpose of the Integration Star and explaining the Journey of Change. Amilee’s other piece of advice is to encourage the interpreter to speak in the first person; the Integration Star is about capturing the voice of the client, so she feels it is important to hear a client’s responses in the first person.

Is the Integration Star translated into other languages?

The Integration Star is not translated into other languages at the moment. The resources are very visual to support communication where the client might have limited English, or where an interpreter is being used.

Is the Integration Star a tool you use with individuals or families?

The Integration Star is designed to capture where an individual is on the Journey of Change scale and how they are navigating their new life in the UK, including supporting their children to settle. Amilee explained that she completes a Star for each adult in the family and gives them the opportunity to complete their Star one-to-one. This is really helpful to explore the different needs and strengths and perspectives of each individual.

Triangle has a range of other Stars that can be used with children and young people in the family to capture their voice.

What were the challenges of using the Star in lockdown?

Amilee was surprised how easy the Integration Star was to use remotely. Preparation is key, and Amilee always made sure, if she was going to do a Star remotely, that the client had access to Star resources. The visual of Journey of Change has been particularly helpful for clients to identify how they are feeling and then plot the relevant stage on their Star, so this usually meant printing and posting the Star Chart and Journey of Change to the client in advance of a phone or video call. Amilee used a range of platforms to talk to clients; Whatsapp, Zoom and Teams. The client usually used their phone screen for the call, so sending the client physical printed resources in advance, meant that the client didn’t have to look at the materials on the screens at the same time. Amilee would complete the Star during the call and sent a completed Star to the client.

Can the Integration Star be used with Asylum Seekers?

Triangle and the Refugee Council were open to the Integration Star working for Asylum seekers, but during the development process it became apparent that it would not be possible to structure clearly defined scales that could work well both for Refugees and for Asylum seekers, given the difference in eligibility for housing and benefits etc. so the scales, particularly Housing, Money and Education and Work relate options available to Refugees rather than Asylum Seekers.

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The Integration Star is one of two new Stars which are designed to support organisations and services that work with service users who are refugees, asylum-seekers and need assistance in settling in their new home and navigating a new country.  The Planning Star is the Outcomes Star for asylum-seeking children and may be more suitable for services working to support children. Both Stars have a strong foundation in supporting and empowering service users to best adjust and navigate the complexity of refugee and asylum-status. For more information please contact us.

We’re reviewing the Family Stars

Tell us what you think

The Family Star Plus is the most widely used of a growing constellation of Stars for children and families, including the original Family Star and the Family Star (Early Years). Since publishing them, Triangle has developed many more Stars, spanning diverse needs from cradle to grave. We got better at it and learned a lot. Much changed in the world, including the needs of families identified as at risk or presenting for support. It is now time to review these Stars.

What do you want us to change? What do you like and want us to keep?

Part of our role is to keep in touch with developments in the sectors served by the Stars, learning alongside the people who use them. We keep them under review, investing part of the Star licence in making tweaks or new editions. We create new resources to help people reap the benefits of using them well – engaging clients and getting reliable outcomes information. It’s a dynamic process that relies on you telling us what you think and us listening and responding.  

Now we want to hear about what is needed to be sensitive to changing client groups and needs in children and family services, or to be even more strengths-based, trauma informed, conversational and accessible, for example. We particularly want to hear from you if you have suggestions about any of the Family Stars:

  • Family Star Plus
  • Family Star
  • Family Star (Early Years)

 

The Family Star (Relationships) is more recent, so not part of this review, but check it out if you work with families where the main need is around conflict between parents. And do tell us if you use and have feedback on other Stars.

Tell us what you think about the Family Stars – what works and what to change.

Sara Burns leads on the development the Stars. Email with your feedback and suggestions or to arrange a call: sara@triangleconsulting.co.uk.