Looking for a new challenge? Are you interested in being a part of a social enterprise and with supporting our client organisations to make a measurable difference in the lives of vulnerable service users?
Triangle is seeking a capable client services advisor to support our clients, and provide excellent customer service to assist in responding to pre-sales and post-sales enquiries, provide a first point of contact with organisations and individuals and more.
We’re looking for a pleasant and self-confident customer service professional, preferably with familiarity and experience in the health care and social sectors, who will respond to all client enquiries and advise clients on our products and services. Working closely with your colleagues, you will help clients and prospective clients to make the right decisions about how their frontline services can evidence and support change of service users and ensure organisations have the right licences and training to use the Outcomes Star.
The Client Services Advisor will play a vital role in responding to and managing the growing level of enquiries about the Outcomes Star. You will have great listening skills, able to identify and respond to concerns, queries and issues and provide information to organisations. You will be great at handling enquiries, as well as pinpointing key individuals in the organisations and building rapport and relationships with them. Main tasks will include answering telephone and digital enquiries, and understanding how our clients work, the services that they offer and their needs, as well as the needs of the people that they help. You’ll also work to help them to discover if the Star is relevant for their needs and, if so, which Outcomes Star will best fit with their requirements. You will also need to use Salesforce and generate quotes, provide account maintenance to existing clients, follow up and continue to build on those relationships.
Ideally, the successful applicant will be based in Hove, although we are open to flexible working arrangements.