Introducing our new Managing Director

Triangle, the social enterprise behind the Outcomes Stars, has grown rapidly in the last few years, as more and more frontline services aim to support and measure change by implementing the Outcomes Star.

To help lead Triangle into our next exciting chapter, we have appointed Graham Randles in the new role of Managing Director.


Graham joins us from the New Economics Foundation (NEF). As Managing Director of NEF Consulting, Graham worked with organisations to prove and improve their impact by understanding and measuring outcomes, leading a team delivering consultancy, training and capacity building.

Graham brings to Triangle his significant experience in the fields of health and wellbeing, social care and environmental sustainability, such as his role in developing the first total contribution report for the Crown Estate and creating the 40-year impact report for the Prince’s Trust.  Throughout Graham’s varied career in the UK and internationally, he has focused on challenging the status-quo to unlock ideas and new ways of working.



Recently Graham has worked on projects to assess the implementation of the Public Services (Social Value) Act across the health and care sector for NHS England and to measure the value for money of FareShare, the UK’s largest charity fighting hunger and food waste.

Graham will work alongside Joy MacKeith and Sara Burns, co-founder Directors of Triangle and creators at the Outcomes Star, to lead our social enterprise – supporting our teams to support our licensed Star users, and building the presence of Triangle in the wider world.  Graham is an accomplished international public speaker with a focus on measuring impact, having recently spoken at the World Health Forum in Gastein and delivered workshops for Public Health Wales and the UK’s Care Quality Commission.

Graham has a BSc in business Administration and an MSc in Responsibility and Business Practice, both from the University of Bath, and he is also a trustee for the sight loss charity Sutton Vision.


If you have any questions about our new role, any queries about Triangle or the Outcomes Star or would just like to say hello, please contact us on or +44(0)207 272 8765.

All the news from our 10th anniversary event in London

On 14th November 2017, we marked over 10 years since the publication of the original Outcomes Star for homelessness with a free information and learning event in London, UK.

Over 100 people came together on a Tuesday morning, including new faces and people who have been instrumental to the success of the Star s0 far.  The purpose of the day was to share what Triangle have learnt from over a decade supporting frontline services to prove and improve outcomes, and to hear from people’s own learnings and experiences of the Outcomes Star – watch our short video of the morning in action:

First up, our directors, Sara and Joy, presented their thoughts and learnings, looking back to 2002 and the beginnings of the Outcomes Star, and looking ahead to what the future may hold for outcomes, impact and the Outcomes Star.  See the presentation from Joy and Sara, creators of the Outcomes Star and directors of Triangle, here.

To mark over 10 years of the Outcomes Star, we’ve pulled together some interesting facts and figures, showing the scale of Star use across the UK:

Later that morning, we heard from two representatives of organisations using the Outcomes Star in their day-to-day practice.  Claire Richardson, commissioner with the West Mercia Police and Crime Commissioner team, told us how they had worked closely with service providers to help them get the most out of the Star.  Mick Carroll, Head of Coaching at Restore, an Oxford-based mental health charity, took us through the 7 things, if you really want to implement the Star as badly and ineffectively as possible, that you absolutely must do!  You can hear both Claire and Mick, as well as Paul Richards, a Support Worker and Licensed Star Trainer from St Basils, a charity supporting young homeless people or young people at risk of homelessness in the West Midlands, tell us a bit more about their use of the Star in our short videos, here.

Lastly, before lunch, attendees were invited to join one of ten discussion tables, each focusing on different aspects of the Outcomes Star – from the Star Online web app, to action planning with the Star, sharing the Star with commissioners and specific Stars, such as the Tenancy Star and Young Person’s Star.  Feedback from the day was really positive about this format, so we’re hoping to run some more information sessions in this style in the New Year across the UK, and maybe even beyond!

Thank you to all that attended the event!  For more information about our 10 year anniversary, read our article here. If you are interested in attending an information event in the future, or have any questions about any aspect of the Outcomes Star, please contact Triangle.