A Society in which everyone is able to thrive

Triangle Director Joy MacKeith reflects on the Social Value Matters 2020 international conference which took place last week and how it helped locate Triangle’s work in a wider movement for a fairer world.

The Social Value Matters 2020 conference was a truly immersive event.  The organisers took the opportunity of moving the event online to create a 24-hour programme so there was something for everyone, in every time zone, at every possible hour of the day.  

The result was a somewhat overwhelming amount of content but also a tremendous sense of being part of an international community looking for ways to measure things that really matter from environmental impact to worker’s rights to social inclusion.  And importantly looking for ways to make sure these things are not only valued but drive decision-making as well.

What was most interesting and encouraging for me was hearing the way that diverse agendas seem to be converging. 

Philanthropic organisations are more interested in systems change – understanding the underlying dynamics which keep the problems they are trying to address in place.  Corporations are going beyond the traditional domain of corporate social responsibility to engage with wider issues such as inequality. 

Governments are providing incentives to business owners to transfer ownership to their employees. Third sector organisations are using the language and practices of the market to express their achievements in terms that are engaging to governments and investors.  It seems that it is becoming easier, at least for some, to talk across sectoral boundaries. 

The wider vision that underpinned many of the contributions was the idea that if companies can be required to report on their environmental and social impact and demonstrate ethical governance (the ‘ESG’ agenda) then capitalism can start to serve the many and not just the few.

It seems that a growing number of investors want this and that many of the challenges are now technical – finding common metrics and benchmarks to allow comparability.  Jeremy Nicolls, one of the founders of Social Value International, urged everyone to be pragmatic and make it happen rather than spend time in pursuit of an impossible perfection.  There was a real sense of the possibility of change, and of the urgency too.

It all seemed a far cry from our Triangle world of supporting better conversations, enabling personal change and giving managers tools for service learning and development.  However, it was good to put our mission of helping service providers transform lives into a wider global context.  Triangle’s vision is a society in which everyone is able to thrive.  Every contributor at the event was, in one way or another, addressing that cause.  I hope that we can all find our place in the bigger picture so that we can play as full a part as possible in achieving this vision.

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Triangle is the social enterprise behind the Outcomes Star™. Triangle exists to help service providers transform lives by creating engaging tools and promoting enabling approaches. Through the Outcomes Star, they work with services to promote and measure individual change and to enable learning at an individual, service, organisation and sector-wide levels. The Outcomes Star™ is an evidence-based management tool for both supporting and measuring change. For more information email info@triangleconsulting.co.uk.

September newsletter round up

Our September 2020 newsletter round-up includes news on the new and improved Star Online system, as well as new and upcoming Outcomes Stars. We also share some of our new resources, case studies and blog posts, including Tyrone’s inspirational story, from service user to practitioner.

Other updates include

  • We have recently published the Little Star, a new Star for use within the Children and Families and Health sectors. This Star was developed in collaboration with the Dame Vera Lynn Children’s Charity (DVLCC) and is designed for completion by Conductors or other therapists but can also support discussion with the children’s families. The Star is intended for use by organisations  such as DVLCC who support young children with motor impairments, for example from cerebral palsy, using Conductive Education and other therapies
  • Another new Star is the Change Star. A new Outcomes Star for behaviour change in men. The Change Star is suitable for  use within the Children, Families and the Domestic Abuse sectors.
  • Coming soon: Triangle is currently finalising a new Outcomes Star for use with refugees, the Integration Star, which has been developed in collaboration with the Refugee Council and a number of Community Refugee Organisations. The Integration Star complements the Planning Star which is designed for use with unaccompanied asylum-seeking children.

Read the full newsletter here.

Contact Triangle at info@triangleconsulting.co.uk or +44(0) 20 7272 8765 for more information on our Outcomes Stars, the new Star Online and our licence and training options. Sign up for our newsletter here.

Triangle measures what matters at GO Lab’s Social Outcomes conference

Triangle’s Co-founder and Director contributes to GO Lab’s Social Outcomes conference programme to share learning from using the Well-being Star in a large social prescribing  programme and how vital it is that measurement approaches are designed with relationship building and behaviour change in mind.

Hosted by The Government Outcomes (GO) Lab, the Social Outcomes conference brings together researchers, policymakers and practitioners working to improve social outcomes. Joy MacKeith, Triangle’s Co-founder and Director features at this year’s virtual event; she will share learning from 20 years of measuring individual outcomes to contribute to a debate about how commissioning approaches and Social Impact Bonds in particular can help or hinder the achievement of social outcomes.

Joy Said:

“When people design a Social Impact Bond or any other commissioning approach, they need to be mindful of how it will impact at the front line because that is where the real change happens. Research tells us that the quality of the engagement between workers and service users is absolutely critical to behaviour change but sometimes payment mechanisms can unintentionally impact in a negative way."

"The Outcomes Star has been designed to provide service-wide outcomes data whilst at the same time supporting that collaboration and helping people take the small steps that together add up to achieving their goals.“

Joy Mackieth

Joy is joined by Tara Case, Chief Executive of Ways to Wellness ­– a large-scale social prescribing service and the first health service in the UK (and globally) with social impact funding. Ways to Wellness, with Bridges Fund Management as investors and Newcastle Gateshead CCG as commissioners, has been using the Well-being Star since 2015 as part of the support their service provides and to capture client-reported wellbeing improvements; the Star was specified in the outcomes-based funding contract for the programme.

Tara said:

“We have found that the Well-being Star helps to open up conversations that might have been hard to broach without it.  It helps our Link Workers take a holistic approach and make links between different aspects of someone’s situation. It helps services to tailor what they do to support the person whilst also providing a standardised framework for reporting results.”

The Well-being Star was created for people living with a long-term health condition, to measure their progress in living as well as they can, and support self-management, rehabilitation and person-centred approaches. Triangle recently conducted further validation work on the Well-being Star within the Ways to Wellness service and shared their findings.

GO Lab’s Social Outcomes Conference runs 1st-4th September. Triangle is contributing to “Back to the Future? Learning from the UK”s experience with impact bonds: what should we take with us and what should we leave behind?” which takes place 15.30–17:00 (UK BST) on Tuesday, 1st September. You can register to attend free of charge via Eventbrite.

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Triangle is the social enterprise behind the Outcomes Star™. Triangle exists to help service providers transform lives by creating engaging tools and promoting enabling approaches. Through the Outcomes Star, they work with services to promote and measure individual change and to enable learning at an individual, service, organisation and sector-wide levels. The Outcomes Star™ is an evidence-based management tool for both supporting and measuring change. For more information email info@triangleconsulting.co.uk.

Ways to Wellness is a service for people in the west of Newcastle whose daily lives are affected by certain long-term health conditions. GPs and their primary care teams use social prescribing to refer patients to the service. Ways to Wellness adds to and complements the medical support that people receive, to help them feel more confident to manage their long-term conditions and make positive lifestyle choices. For more information email info@waystowellness.org.uk.

The Well-being Star and The Family Star Plus are available to all organisations with a Star licence, and full training can be given for workers and managers. For more information on the Outcomes Star, please contact us on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.

Recent updates on the Well-being Star™ for adults self-managing health conditions

The Well-being Star is a holistic, person-centred, outcomes focused and strengths-based tool. It encourages people with long-term health conditions to consider a range of factors that have an impact on their quality of life.

The completed well-being Star
Figure 1

 

It was developed with DoH funding in collaboration with North East Essex PCT and can be used in a variety of settings from hospices to rehabilitation centres and social prescribing services. The Star supports and measures progress in eight areas identified by patients, health professionals and researchers as central to maximising well-being and independence when living with a long-term health condition (See Figure 1).

Service users may begin at the bottom of the Journey of Change (‘Not thinking about it’) and the aim is to progress to things the situation being ‘as good as it can be’.

We have recently conducted further validation work on the Well-being Star within Ways to Wellness, a social prescribing service using the Well-being Star.  Ways to Wellness is an innovative service for people whose daily lives are affected by certain long-term health conditions such as diabetes, epilepsy or heart disease.

Our psychometric validation presents evidence that the eight outcome areas form a coherent measure, with no repetition and good sensitivity to detecting change.  Since publishing the first version of this factsheet we have expanded the sample of link workers who have taken part in our peer-reviewed case study method for assessing how reliably workers apply the scales. The findings using the larger sample confirmed initial positive results showing good understanding of how to use the Well-being Star’s scale descriptions.

Chief Executive of Ways to Wellness, Tara Case is talking alongside our Strategic Director, Joy MacKeith, about the Well-being Star in the context of social prescribing and payment by results at the upcoming Government Outcomes Lab International Social Outcomes Conference.

Their session “Measuring what matters: an innovative outcomes tool capturing what is most important to beneficiaries” contributes towards the broader topic “Back to the Future? Learning from the UK’s experience with impact bonds: what should we take with us and what should we leave behind?” and  takes place 15.30–17:00 (UK BST) on Tuesday, 1st September. Register to attend free of charge via Eventbrite.

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Triangle is the social enterprise behind the Outcomes Star. Triangle exists to help people reach their highest potential. Through the Outcomes Star, they work with services to promote and measure individual change and to enable learning at an individual, service, organisation and sector-wide levels. The Outcomes Star is an evidence-based management tool for both supporting and measuring change. For more information email info@triangleconsulting.co.uk.

Ways to Wellness is a service for people in the west of Newcastle whose daily lives are affected by certain long-term health conditions. GPs and their primary care teams use social prescribing to refer patients to the service. Ways to Wellness adds to and complements the medical support that people receive, to help them feel more confident to manage their long-term conditions and make positive lifestyle choices. For more information email info@waystowellness.org.uk.

The Well-being Star is available to all organisations with a Star licence, and full training can be given for workers and managers. For more information on the Outcomes Star, please contact us on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.

Triangle congratulates Frontline Manager of the Year 2020

Triangle announced the winner of the Frontline Manager of the Year category at The Employment Related Services Association (ERSA) Employability Awards 2020 and congratulated Julia Marcus, London Borough of Camden Council on her achievement.

Triangle sponsored the Frontline Manager of the Year award and revealed the results of this category as part of ERSA’s virtual celebration, held to honour the achievements of those working to support jobseekers in their progression in to work.

Graham Randles, Triangle’s Managing Director awarded Julia Marcus, London Borough of Camden Council as this year’s winner. The award recognises her commitment to leading a frontline team to high performance and customer achievements.

Julia has supported hundreds of residents into work in Camden, using a personal and committed style that has made demonstrable impact on the local people. Julia took that learning and developed new ways of supporting residents into good work.

Julia spoke to ERSA further to receiving her award:

 “I passionately believe that good quality employment support can be transformative. We do our best to provide accessible and relational support to residents. And by exploring a whole range of factors – including money, childcare, transport, housing and health – we’re able to get to the heart of the challenges that people face around work. I know there’s so many wonderful services out there, so I’m particularly proud that our approach has been recognised.”

Working with Camden Council, Julia developed the Somers Town Job Hub, a service that connects residents, services and employers around a shared mission to address long-term unemployment. The ‘hub model’ that Julia delivered in Somers Town has since provided a foundation for Good Work Camden, the borough’s new approach to employment support.

 

Graham Randles commented:

 “It was an honour to present Julia with her Award – albeit virtually! Through her dedication, Julia has created a unique and individual approach to involving her local community to design a service. She’s shown an outstanding commitment to supporting jobseekers in their progression into work and is a very worthy winner of this important award.”

Finalists Lorna Beaton, Fedcap Scotland and Lesley Wood, Stockton Job Centre (nominated by Triage Central) were highly commended in the Frontline Manager of the Year category.

Award winners were announced as part of a virtual celebration on Thursday 23rd July 2020. Further details about the ERSA Employability Award winners can be found on the ERSA website.

 

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For more information please email info@triangleconsulting.co.uk. Each Outcomes Star is carefully designed to support the organisations, frontline and keyworkers as well as remain accessible and user friendly for the service users that they support. Triangle have developed specific Outcomes Stars for use within the employment sector, including the Work Star and Pathway Star. Discover which Star is right for your sector.

The Employment Related Services Association (ERSA) is the representative body for the employment support sector. ERSA’s membership spans the private, voluntary, and public sectors and ranges from large multi-nationals through to small specialist charities.

Triangle announces Frontline Manager of the Year at ERSA Employability Awards 2020

Triangle has sponsored the Frontline Manager of the Year award at The Employment Related Services Association (ERSA) Employability Awards 2020. Triangle will announce the winner of this category on 22nd July via an online video conference.

ERSA logo on a balloon background

ERSA, the membership body for the employment support sector, hosts the Employability Awards, honouring the achievements of those working to support jobseekers in their progression in to work.

 Triangle, the social enterprise behind the Outcomes Star, supports frontline workers across employment programmes and services, including skills provision, self-employment, and youth employment services.

The Employment Awards are now in their eight year and ERSA has added four new award categories for 2020 to better reflect the diversity of the sector. Triangle has sponsored The Frontline Manager of the Year – a new award category that recognises a frontline manager or team leader who has demonstrated exceptional commitment to leading their frontline team to excellent performance and customer achievements.

Graham Randles, MD of Triangle, said:

“Triangle is proud to sponsor this award given the importance and need to provide exceptional frontline support to jobseekers in their progression into work. The individuals in this category have shown an outstanding commitment and should be applauded for their vital work within their organisations and the sector at large.”

 The shortlisted nominees for all categories were announced last month on UK Employability Day, which saw many organisations, including Triangle, unite across the country to show how they’re supporting people into work.

The finalists for Frontline Manager of the Year include:

Graham RandlesGraham added:

 “The team and I are excited for ERSA’s upcoming Employment Awards ceremony and revealing who has won Frontline Manager of The Year 2020. Best of luck to all the nominees shortlisted for the Awards!”

 Award winners will be announced as part of a virtual celebration on Wednesday 22nd July 2020, 17:00 – 19:00 UK BST. Further details about the ERSA Employability Awards can be found on the ERSA website.

 

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For more information please email info@triangleconsulting.co.uk. Each Outcomes Star is carefully designed to support the organisations, frontline and keyworkers as well as remain accessible and user friendly for the service users that they support. Triangle have developed specific Outcomes Stars for use within the employment sector, including the Work Star and Pathway Star. Discover which Star is right for your sector.

The Employment Related Services Association (ERSA) is the representative body for the employment support sector. ERSA’s membership spans the private, voluntary, and public sectors and ranges from large multi-nationals through to small specialist charities.

Webinar: The Outcomes Star as a key work and evaluation tool in the employment sector

On Wednesday 8th July Triangle will be hosting an ERSA Webinar. This webinar is an introduction to the Outcomes Stars used in the Employability sector. The webinar will consist of an introduction to the Work Star and Pathway Star followed by a Q&A.

Reserve your place now

This webinar is a part of the ERSA Building Partnerships 2.0 summer webinar series.

The Outcomes Stars are evidence-based tools for measuring and supporting change when working with people. They are a great way for frontline services to demonstrate their impact whilst improving their keywork. The Work Star and the Pathway Star are both tailored specifically to the employment sector.

The Outcomes Stars are evidence-based tools for measuring and supporting change when working with people.

The Work Star has been designed for use with adults out of work or returning to the workplace. It provides a holistic framework for services to use when supporting service users, as well as a simple way of measuring progress to work.

The 3rd Edition of the Work Star was published in 2017 with input from the Department of Work and Pensions (Essex Social Justice Team), Prospects, Hounslow Council and The LightBulb.

The Pathway Star is the Outcomes Star for people overcoming barriers to work and is designed for use with people who need considerable support if they are to move towards work. This includes people currently facing significant barriers to work, such as health or housing problems, substance misuse, crime, domestic abuse, family culture (including generations of people not in work) or household finances.

The Pathway Star was developed by Triangle with service providers and commissioners from Liverpool City Region Combined Authority.

On behalf of everyone here at Triangle we look forward to seeing you at the Webinar and would like to extend a big thanks to ERSA and finally please sign up for our newsletter if you haven’t already.

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Each Outcomes Star is carefully created in collaboration with sector organisations, for more information on which Stars are suitable for your sector please contact us or take a look at Find your Star. If you have any questions on which Star to use, or if you would like any information on the new Star Online, or anything else, please contact us on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.

Covid-19 update July

Please note that we have recently been working at reduced staff levels and there may be some delay in getting back to you.

Online training and remote use of the Star

Like so many, we have adapted fast to the impact of Covid-19. We’re all working from home but still open and active, the Star Online is running and we are responding by phone, email, and video meetings, so in some ways it is business as per usual. In other ways, everything has changed.

We support service providers across health and social care to use the Star. Many are working with the most vulnerable people. We are hearing how they are finding ways to respond and to support their service users and learning more about how we can help.

Do contact us by phone tel: 020 7272 8765 email info@triangleconsulting.co.uk or get in touch with your main Triangle contact. The Outcomes Star can be used well by phone or video link we provide Outcomes Star training remotely, by video link to those working from home, and continue to support implementation of the Star.

Please sign up for our newsletter if you haven’t already, to receive timely updates.

As the situation and government advice changes, we are monitoring the situation closely and will update our response accordingly.

Introducing a series of free Outcomes Star webinars

As part of our commitment to provide support and resources to our clients, Triangle will be hosting a series of free live webinars via Zoom over the coming weeks.

These webinars are short video workshops which will be 45 minutes long and which will include a brief presentation, followed by a question and answer session, they are designed to share knowledge, ideas and information with Outcomes Star clients. Each session will be hosted by two of our Triangle and Outcomes Star experts and will focus on a core topic.

There are three main webinars, currently, and their main topics will be as follows:

  1. Practitioners guide to Star Online
  2. How to use the Star remotely (Phone/online)
  3. An introduction to Star Online reports dashboards.

Please note: We have limited spaces available and we expect them to fill up quickly! If the webinars are full please contact us to register your interest and we can organise further webinars to meet demand.

Webinar 1: A practitioners guide to the new Star Online

Webinar 1: Practitioners Guide to the Star OnlineThis webinar will introduce you to the new Star Online features including setting up engagements and managing notifications. It will also cover all the main tasks practitioners do:

  • creating a service user
  • adding Stars and Action Plans
  • navigating the Help Centre and
  • locating the Star resources you need.

This webinar is ideal as an orientation session for all practitioners and managers using or about to use Star Online version 2.

 

Webinar 2: How to use the Star remotely (via phone or online)

TWebinar 2: How to use the Star remotelyhis webinar will be of interest to any practitioners, who due to the current social distancing measures, are completing or thinking of completing Stars with service users via phone or online platforms. We will share our top tips on making this work.

 

 

 

 

 

Webinar 3: Introduction to the Star Online reports dashboard

Webinar 3: An Introduction to Star Online reports dashboardThis webinar will explore the Star Online reports dashboard. It will cover:

  • the three new report dashboards for implementation, snapshot and distance travelled reporting
  • how to use the filters
  • how to think about engagements to create instant and engaging charts that can be downloaded to add to any report or funding bid.

The webinar will also discuss what the reports can tell you about how Stars are being used in a service and the progress made by service users. This webinar is ideal for Managers and anyone responsible for producing reports on Outcomes Star data.

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General Outcomes Star webinar FAQ’s

Are these webinars free and how can I book my place?

As an existing client, you should have been sent an email with the dates and information, just RSVP to the dates you can make, or contact us for more information.  The webinars are all free.

What are the dates and times?
  • Monday 1st June, 10am -Webinar 1: How to Use Star Online (Practitioners Guide)
  • Wednesday 3rd June, 10am – Webinar 2: How to Use Star Remotely (Phone/Online)
  • Wednesday 10th June, 2pm – Webinar 1: How to Use Star Online (Practitioners Guide)
  • Thursday 11th June, 10am  – Webinar 3: Introduction to the Star Online reports dashboard [FULL]
  • Monday 15th June, 10am  – Webinar 3: Introduction to the Star Online reports dashboard
  • Wednesday 17th June, 2pm – Webinar 2: How to Use Star Remotely (Phone/Online)
  • Thursday 18th June, 10am – Webinar 1: How to Use Star Online (Practitioners Guide)
  • Monday 22nd June, 10am  – Webinar 3: Introduction to the Star Online reports dashboard
  • Tuesday 23rd June, 2pm – Webinar 1: How to Use Star Online (Practitioners Guide)
  • Monday 29th June, 2pm – Webinar 1: How to Use Star Online (Practitioners Guide)
Can’t make the webinars?

Don’t worry, contact us anyway to register your interest and we can organise further webinars to meet demand.

Who will benefit from these webinars?

Existing clients, keyworkers, practitioners, Licensed Trainers may all benefit from the webinars. Managers in particular may benefit from attending Webinar 3: Introduction to the Star Online reports dashboard.

How do I reserve my space?

If you are an existing client, you will have been sent an email invitation to book your place. If you have not received this email, if the date you would like is full, or if you are a prospective client and would like to find out more about the Outcomes Star, please contact us for more information and to register your interest.

The webinars are full, how do I book another one?

We have limited spaces available, there are 50 spaces for Webinar 1, and only 25 spaces for Webinars 2 and 3 and we expect them to fill up quickly! If the webinars are full please contact us to register your interest and we can organise further webinars to meet demand.

What will I need to do?

All you need to do is RSVP and book your place, and then log on to Zoom or follow the link to the webinar on the date and time of your choosing.

 

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If you have any questions about our webinars, remote training, new Stars, or would like any information on the new Star Online, or anything else, please contact us on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.

 

 

Year in review: Shining brightly in uncertain times

Joy MacKeith, one of Triangle’s directors and co-founders, and co-author of the Outcomes Stars, explores her year in review, and shares her thoughts on the impact and successes of 2019, including the new Star Online and new Stars.

It’s week one back in the office after my new year’s break. My inbox is surprisingly full and the office is already buzzing with activity. Not everyone has taken two weeks off it seems. Before taking a deep breath and diving into the patiently waiting emails I allow myself the luxury of a moment to reflect on a very busy 2019 and anticipate what 2020 has in store.

Star Online 2 is unveiled

For me 2019 will always be the year that we built our new, improved software system and 2020 will be the year that the one thousand organisations working with the Star Online started to use it. The initial feedback from those who helped us test it in development has been amazing. I know many of our clients will be particularly excited about the reporting capability, with new visuals, new customisation and new time period reporting options. Other new features will make it much easier to manage implementation and data quality.  The fact that we now have a state-of-the-art platform for further developments is also very exciting. An off-line app is high on the list of new features we have planned. The new system is now live for new clients.  A massive thanks goes to Sarah Owen, our team member, who has led the project and QES our software development partners.

Making an impact

I will also remember 2019 as the year we conducted our strategic review. Thirteen years since the publication of the first Star it was time to look at how well the suite of tools had stood the test of time and how Triangle and the Star need to develop to stay at the cutting edge of practice. As part of the review we carried out a summer survey of our clients to find out what difference the Star makes. I know that people love the Star, so I was expecting broadly positive findings, but the level of appreciation and impact took me by surprise. Here are a few highlights:

  • 87% of Star users report that their keywork is more effective as a result of using the Star
  • 81% said that Star data reports enabled them to monitor and report on their outcomes more effectively
  • 95% say that the Star supports good conversations and collaboration between staff and service users
  • 92% say that helps service users to get an overview of their situation
  • 93% say that the Star supports person-centered, strengths-based working
  • 92% say that the Star is motivating for staff and service users because it makes change visible.

There were so many stand-out findings that it is hard not to keep adding more, but you get the idea. Of course there are always things that can be improved, but it was heartening to hear that many of the developments people were asking for focused around the Star Online so it was wonderful to know that in just a few months those needs would be met.

Not only do the findings underline the positive way that the Star helps workers take an enabling, strengths-based approach, but they are also a powerful affirmation of Triangle’s decision to invest heavily in implementation support through our client services team, our trainers and our regionally based implementation leads.

Research shows that better results are obtained from good implementation of a poor tool than from poor implementation of a good one. We aim to provide both an excellent tool and excellent implementation support. It is so affirming to see that this powerful combination is really making a difference. 

The strategic review concluded that the Star is a tool whose time has now come because of the increasing recognition of the importance of person-centred, outcomes focused collaborative working. Although it is well known in some sectors and regions, it is still largely unknown in many others so the potential for further impact is substantial. A key theme for 2020 and beyond will therefore be doing more to communicate what the Star is, the way that it can transform service delivery and the wealth of research behind it.

An organisation with a mission

As well as fact finding, our strategic review also involved some deep reflection and soul searching on Triangle’s role in the current service delivery climate. We are painfully aware that the service delivery landscape has changed since 2006 when the first version of the Star was published. Assumptions that if someone is motivated to change then the services will be there to support them no longer hold. Many services are now much lighter touch and can find it challenging to make the time for an in-depth conversation about needs and plans. This has resulted in requests for ‘lighter touch’ or self-completion Stars.

Should the Star stick to its original formulation as a comprehensive and reflective tool or adapt to new realities? There are no easy answers, but we have re-affirmed and sharpened our mission as an organisation that is committed to both advocating for an enabling approach to service delivery and helping service providers make this a reality in practice.

We now begin a new strand of work to shape the debate around what matters in service delivery through research, blogs, conference presentations and making links with the many others advocating for this kind of approach.

Drawing together the evidence base

The Outcomes Star was born out of practice rather than research and quickly took root because many organisations were hungry for a tool that would evidence the effectiveness of their work without getting in the way. When they discovered that the Star positively helped them achieve their outcomes, there was no stopping it. 

As a result, the formal research evidence for the Star lagged behind its use. 2019 was the year that changed and we were finally able to draw together a decade of work on validation to publish psychometric factsheets on nearly all versions (we are still collecting the data on very recently published Stars). 2020 will see the publication of a paper in a peer-reviewed journal setting out the psychometric properties of the Family Star Plus, the most widely used of the suite of Stars. This is an incredibly important landmark for us in establishing the Outcomes Star as a different kind of tool that straddles the aims of both promoting and evidencing change.

Hello and goodbye

Closer to home, 2019 has been an important year of hellos and goodbyes. Hello to our first Managing Director, Graham Randles, who joined us from the New Economics Foundation consultancy service, and goodbye to Paul Muir, our Operations Director who pioneered our work on implementation support and much else besides. Hello to Tamara Hamilton who will be covering Sarah Owen’s maternity leave this year and goodbye to Susan Goodbrand who covered Emily Lamont’s maternity leave. Goodbye also to Roxanne Timmis who has moved on to an exciting new role with Think Ahead, a charity that supports graduates into mental health social work. Best of all, we have said hello to four new babies including Ziya Nisi born on 28th December to Giorgia, one of the staff at Unique Outcomes, our Australian implementation partner.

And finally

Triangle also gave birth to five new Stars in 2019 in a year of unprecedented Star development activity. We now have a Star for preparing for the end of life. Together with our Parent and Baby Star this means the Stars really can take you from cradle to grave.  2020 sees the publication of our new 3-5 year plan, a project to build on interest in the Star in the USA, the full implementation of our new software system and much more besides. 

It is incredible to see how something that started as an approach for one organisation in one sector has evolved and flourished over so many sectors and countries around the world. As we approach a very uncertain new decade, it gives me hope that when people collaborate to address specific issues with commitment, persistence, flexibility and creativity, we really can make a difference.

Graphic introducing the Planning Star - linking to the Planning Star webpage
Image introducting the Preparation Star - linking to the Preparation Star webpage
Image introducing the Pathway Star with a graphic linking to a blog on how the Pathway Star is a person-centered tool
Graphic introducing the Recovery Star Fourth Edition, linking to a blog post on the new Star
Image linking to a blog post introducing the new My Mind Star for use with organisations supporting young people's mental health and well-being

If you have any questions about our new Stars, or would like any information on the new Star Online, or anything else, please contact us on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.