Thank you for a wonderful Outcomes Star training day. After you left, the room was buzzing with enthusiasm and excitement. We will continue to do what we can to embed this tool within the Adult Mental Health Directorate.

Rachel Dadswell, Dept of Psychiatry, Southampton University

Outcomes Star training 

Triangle offers a range of training and implementation support and can tailor packages to the needs of your organisation. Contact info@triangleconsulting.co.uk or Tel: 020 7272 8765 to book training or to be put in contact with the best person to discuss the needs of your organisation.  

Research has shown that using the Star can significantly improve the quality of keywork and that appropriate training makes a big difference to both the consistency and accuracy of the data collected and workers confidence and skill in using the star to support their clients. Our training includes the following:

 One-day introduction to the Outcomes Star

This is an in-house training day for up to 16 workers and/or managers.  It is primarily designed to equip participants to start using the Outcomes Star with their clients and touches on use of the data to evidence outcomes. This training covers:

  • A telephone briefing with the trainer before the day
  • Introduction to the Star and journey of change
  • How to use the Star with clients
  • How to use the Star as a basis for an action plan and reviews
  • The Star Online system
  • How to interpret and use the data
  • Implementation within your organisation

Our standard training rate is £1,190 plus travel and VAT. This includes all materials. We are sometimes able to offer a reduced training rate of £890 for small charities.

 Star Practice Review

This is for workers and managers who have started using the Outcomes Star with their clients. The package consists of:

  • A preparatory meeting (by phone or face to face) with the person leading on the Star internally to discuss the key issues and what to prioritise on the day
  • One day with workers and managers with the morning focused on enhancing inter-rater reliability (consistency of ‘scoring’ between workers) and the afternoon on more clinical supervision - how the Star is used within keywork
  • Time with the Star Lead at the end of the day to clarify and plan any on-going changes needed to ensure effective use of the Outcomes Star.

 The cost is £1,390 plus travel and VAT. We are able to offer a discount for organisations booking the Star Practice Review at the same time as one of our other training courses.

 The Outcomes Star and Skills for Keyworkers (two days)

Have your keyworkers been trained in motivational interviewing techniques? Are they good at writing SMART action plans? Using the Outcomes Star well to support clients requires good key-working skills and knowledge of the motivational interviewing approach can really enhance the use of the Star with clients. Introducing the Star within key-working can be an excellent focus for improving key-work and enhancing those skills. This two-day in-house course is for organisations wanting to introduce the Star and develop the skills of their keyworkers at the same time. It is run on two consecutive days and covers:

  • All the material from the one-day Introduction to the Outcomes Star course, including:
    • Introduction to the Star
    • Understanding the Journey of Change and scales
    • Completing the Star with clients
    • Interpretation of Star data
  • Plus additional material on:
    • How to use the Star to get to know clients and build a collaborative alliance, including discussing difficult areas and challenging appropriately
    • How to use the completed Star as a basis for an action plan, including agreeing SMART actions
    • Developing motivational interviewing skills and using the Star to motivate and support change

Our rate for the two-day course is £1,890 plus VAT and travel expenses. This includes all materials.

 Managers’ day on the Outcomes Star

This day for is primarily designed to enable managers to decide whether and how to roll out the Outcomes Star within their organisation. The day covers:

  • A telephone briefing with the trainer before the day
  • Greater emphasis on how to interpret and use the data for organisational learning and for reporting to funders, including the Star Online and other IT options
  • Designing an organisational change programme as needed to roll out the Star
  • All the material from the one-day Introduction to the Outcomes Star course - including introduction to the Star and journey of change and a brief session on how workers complete the Star collaboratively the Star with clients and use it as a basis for an action plan and reviews
  • Additional material on how to make the most of the Star within supervision and other management processes

 Our standard training rate is £1,190 plus travel and VAT. This includes all materials. We are sometimes able to offer a reduced training rate of £890 for small charities.

 The Star Online

Most people find the Star Online to be intuitive and do not need training – the main training need is for how to complete the Star with clients and translating this to the Star Online is straightforward. However, some organisations find it helpful to have a session on the Star Online, particularly for the Star Lead and/or workers who are not used to technology.

 As part of this course, we will set up your organisation, managers and workers on the Star Online so that people can log straight on to their account and start entering their clients during the session.

 This session is run in-house and needs all participants to have a computer and Internet access within the session. Normally we combine this session with a half day consultancy session with the person leading on Star implementation within the organisation and the cost is £1,190 plus travel and VAT. However, there are a range of options as part of training and other implementation support.

 Licensed Star Trainers

The Licensed Star trainer offer is open to experienced trainers wanting to train people within their organisations in the use of any version of the Outcomes Star. Licensed trainers can support sustainability and be a more cost-effective approach for large organisations as it enables them to train workers internally in using the Outcomes Star – the training courses are copyright and can only be run by Triangle or by others under an explicit, signed agreement. Internal expertise can also help make the most of the Star within a key working process and enhance reliability and consistency of the data. Our Licensed Trainer offer consists of:

  • The two-day licensed trainer course in Year 1
  • A licence to train in the Outcomes Star within your organisation
  • Our excellent training manual
  • Call-back support for enquiries during the year
  • An annual review day with a focus on enhancing consistency and quality.
  • Regular newsletters

 The licence is for one year, renewed annually. The cost is £2,450 in the first year for each trainer to be licensed to train and support up to 100 workers internally, including the initial two days training. A license to train 150 people would be £3,450 in Year 1 and for up to 200 workers trained would be £4,450. The cost is halved for each subsequent year £1,225 for up to 100 workers trained - including the practice review day.

For all training enquiries please ring us on 020 272 8765 or email training@triangleconsulting.co.uk for an informal discussion of your needs.