November Webinar dates

November dates for our existing clients free webinar series: covering How to use the Star Online (A Practitioners Guide) and An introduction to Star Online reports dashboards live webinars via Zoom.

Triangle has been hosting webinars, for existing clients, over the last few months who are currently using the new Star Online or who would like an introduction to the new Star Online system. Clients will be emailed details of dates and links to book through. Otherwise, if you are an existing client that has already been migrated to the new Star Online then you can find details and book through the help section of Star Online.

If you are based in Australia or New Zealand, you will need to register through Unique Outcomes outcomestar.com.au

How to use Star Online (Practitioners Guide)

This webinar will be an orientation session to the new Star Online and during the webinar we will introduce practitioners to the new Star Online features, such as setting up engagements and managing notifications. It will also explore many of the main tasks practitioners need to complete, including:

  • creating a service user
  • adding Stars and Action Plans
  • navigating the Help Centre and
  • locating the Star resources you need.

 

An introduction to Star Online report dashboards

Hosted by two Star experts, this workshop is ideal for Managers and anyone responsible for producing reports on Outcomes Star data. This webinar will be covering:

  • The three new report dashboards for implementation, snapshot and distance-travelled reporting
  • How to use the filters
  • How to think about engagements to create instant and engaging charts that can be downloaded to add to any report or funding bid.

We will also discuss what the reports can tell you about how Stars are being used in a service and the progress made by service users.

 

Each webinar will consist of a short video presentation, which will be followed by a question and answer season and it is designed to support clients by sharing knowledge, ideas and information.

The dates available are as follows:

  • Tuesday 3rd November at 10am:  How to use Star Online (Practitioners Guide)
  • Wednesday 4th November at 10am: An introduction to Star Online report dashboards
  • Monday 9th November at 10am: How to use Star Online (Practitioners Guide)
  • Tuesday 17th November at 10am: An introduction to Star Online report dashboards
  • Tuesday 17th November at 2pm : How to use Star Online (Practitioners Guide)
  • Monday 23rd November at 10am : How to use Star Online (Practitioners Guide)
  • Monday 30th November at 10am : How to use Star Online (Practitioners Guide)
  • Tuesday 1st December at 2pm: An introduction to Star Online report dashboards

For more information on the webinars, how to book, or what clients need to do, please take a look at our previous posts, or wait for your invite email. Please note: We have limited spaces available and we expect them to fill up quickly! We will be organising further webinars to meet demand.

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If you have any questions about our webinars, remote training, new Stars, or would like any information on the new Star Online, or anything else, please contact us on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.

September newsletter round up

Our September 2020 newsletter round-up includes news on the new and improved Star Online system, as well as new and upcoming Outcomes Stars. We also share some of our new resources, case studies and blog posts, including Tyrone’s inspirational story, from service user to practitioner.

Other updates include

  • We have recently published the Little Star, a new Star for use within the Children and Families and Health sectors. This Star was developed in collaboration with the Dame Vera Lynn Children’s Charity (DVLCC) and is designed for completion by Conductors or other therapists but can also support discussion with the children’s families. The Star is intended for use by organisations  such as DVLCC who support young children with motor impairments, for example from cerebral palsy, using Conductive Education and other therapies
  • Another new Star is the Change Star. A new Outcomes Star for behaviour change in men. The Change Star is suitable for  use within the Children, Families and the Domestic Abuse sectors.
  • Coming soon: Triangle is currently finalising a new Outcomes Star for use with refugees, the Integration Star, which has been developed in collaboration with the Refugee Council and a number of Community Refugee Organisations. The Integration Star complements the Planning Star which is designed for use with unaccompanied asylum-seeking children.

Read the full newsletter here.

Contact Triangle at info@triangleconsulting.co.uk or +44(0) 20 7272 8765 for more information on our Outcomes Stars, the new Star Online and our licence and training options. Sign up for our newsletter here.

New webinar dates for September and October

Triangle has added more dates for their How to use Star Online (Practitioners Guide) and An introduction to Star Online reports dashboards live webinars via Zoom through September and October.

Triangle will be hosting webinars for existing clients, who are currently using the Star or who would like an introduction to the new Star Online system. Clients will be emailed details of dates, and how to book.

How to use Star Online (Practitioners Guide)

This webinar will be an orientation session to the new Star Online and during the webinar we will introduce practitioners to the new Star Online features, such as setting up engagements and managing notifications. It will also explore many of the main tasks practitioners need to complete, including:

  • creating a service user
  • adding Stars and Action Plans
  • navigating the Help Centre and
  • locating the Star resources you need.

 

An introduction to Star Online report dashboards

Hosted by two Star experts, this workshop is ideal for Managers and anyone responsible for producing reports on Outcomes Star data. This webinar will be covering:

  • The three new report dashboards for implementation, snapshot and distance-travelled reporting
  • How to use the filters
  • How to think about engagements to create instant and engaging charts that can be downloaded to add to any report or funding bid.

We will also discuss what the reports can tell you about how Stars are being used in a service and the progress made by service users.

 

Each webinar will consist of a short video presentation, which will be followed by a question and answer season and it is designed to support clients by sharing knowledge, ideas and information.

The dates available are as follows:

  • Monday 7th September at 10am: An introduction to Star Online report dashboards
  • Thursday 10th September 10am: How to use Star Online (Practitioners Guide)
  • Tuesday 15th September 10am: How to use Star Online (Practitioners Guide)
  • Tuesday 22nd September at 10am: An introduction to Star Online report dashboards
  • Wednesday 23rd September 10am: How to use Star Online (Practitioners Guide)
  • Wednesday 30th September 10am: How to use Star Online (Practitioners Guide)
  • Wednesday 7th October at 10am: An introduction to Star Online report dashboards (cancelled)
  • Wednesday 7th October at 2pm: How to use Star Online (Practitioners Guide)
  • Monday 12th October at 10am: How to use Star Online (Practitioners Guide)
  • Monday 19th October at 10am: How to use Star Online (Practitioners Guide)
  • Wednesday 21st October at 10am: An introduction to Star Online report dashboards
  • Monday 26th October at 2pm: How to use Star Online (Practitioners Guide)

If you are based in Australia or New Zealand, you will need to register with Unique Outcomes outcomestar.com.au

For more information on the webinars, how to book, or what clients need to do, please take a look at our previous posts, or wait for your invite email. Please note: We have limited spaces available and we expect them to fill up quickly! We will be organising further webinars to meet demand.

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If you have any questions about our webinars, remote training, new Stars, or would like any information on the new Star Online, or anything else, please contact us on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.

Tyrone’s story: How the Star helped me change my life

Just before lockdown, Tyrone Stanley attended Outcomes Star training to help him in his work to reach violent criminals and gang members. For Tyrone this was coming full circle – because he knows from personal experience just how powerful the Star can be.

Photograph of Tyrone looking at the camera with a view of a city behind him“I’m a project worker for Catch22’s Violence Reduction Service in Wolverhampton. I deal with the resettlement of 18-30-year-olds, predominantly violent criminals and gang members.

But my early life was very different. There was always violence in the home when I was younger, and I started to develop anger issues when I was about 12 or 13. I got sent to prison for the first time in 2011 when I was 16 and got remanded, but didn’t really learn my lesson. I got arrested again and sentenced to two years.

That time I was more productive with my time in prison – I did every single course available to me.

Not a tick box exercise

At the start of a course from the Prince’s Trust, the tutor pulled out the Outcomes Star. She said it was something that was for me, and that was the first thing that made me think ‘oh, OK’. Obviously I was used to doing tick box exercises for different organisations, but the way she approached me for the Outcomes Star was the key element in why it was so beneficial for me.

I was really honest with my answers. I was excited about what the next Outcomes Star would reveal about my progress – it became something to be excited about rather than to be self-critical about. I put an honest reflection of me on paper, and I looked at it and looked at it. Then when I did my next Star I was logging things I was doing, feeling happy about all the good change I’d made.

I got onto an enhanced wing, I even got released on temporary licence. I got out of the bubble I was in – mainly because the Outcomes Star made me see my faults on paper. It gave me a perspective on my actual life – from the outside looking in rather than the false mirage that I’d created.

The key thing in the Outcomes Star that made me think hard was when I realised I didn’t have any long-term friends apart from one or two – they were all connected through badness. I thought about it – like, who are all my friends? Who enjoys my company? I wrote it down on paper and I thought, you know what, I’m not really any good at relationships. Certain things really resonated with me; they made me think I wasn’t the person that I wanted to be when I was a young boy.

It broke me down, man. Peeled off all the layers. Got to the root cause and started again from scratch.

Changing my life

Everything changed – my lifestyle, my circle of friends, the way I spoke. From then on I’ve never stopped working. After various jobs I started with Catch22. My job was to go out and talk to young people about the effects of knife crime and gang culture – and it really helped that I knew exactly what they were going through. Within 18 months I was promoted to my resettlement role.

Honestly, one of the key things in changing the way I thought about myself was being valued – not having people look at me like I was a dreg. I just couldn’t look people in the eye, and I knew no one wanted to look me in the eye. But when I started to do good things, all the blessings started to coming through, non-stop man, non-stop.

And I want to project that to young people. It just goes to show that anyone can change as long as you’ve got the right intervention at the right time.”

Tyrone: How I introduce the Star with service users

OK, so this is an Outcomes Star. Now I know it may seem like a way of recording data for our benefit but I can assure you that this is one of the best proven ways to track your progression. It can also be a great tool to learn things about yourself that you may not have thought about much at all. I have first-hand experience completing an Outcomes Star myself and it was the best start to my journey. By the end I was shocked and amazed at the progression. So be honest, and you will see changes by the end. This is the best way to help me to help you.”

Read Tyrone’s full story here and explore the Stars available for the sector you work in.

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My Star is the Outcomes Star for children, especially children in families that are identified as vulnerable/trouble and receiving services, or looked after by foster carers or in a children’s home.  The Young Persons Star is for young people moving to independent living and the Youth Star is for youth work, while the Justice Star is the Outcomes Star for people in the criminal justice sector.  If you have any questions on which Star to use for your sector, or if you would like any information on the new Star Online, or anything else, please contact us on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.

Triangle measures what matters at GO Lab’s Social Outcomes conference

Triangle’s Co-founder and Director contributes to GO Lab’s Social Outcomes conference programme to share learning from using the Well-being Star in a large social prescribing  programme and how vital it is that measurement approaches are designed with relationship building and behaviour change in mind.

Hosted by The Government Outcomes (GO) Lab, the Social Outcomes conference brings together researchers, policymakers and practitioners working to improve social outcomes. Joy MacKeith, Triangle’s Co-founder and Director features at this year’s virtual event; she will share learning from 20 years of measuring individual outcomes to contribute to a debate about how commissioning approaches and Social Impact Bonds in particular can help or hinder the achievement of social outcomes.

Joy Said:

“When people design a Social Impact Bond or any other commissioning approach, they need to be mindful of how it will impact at the front line because that is where the real change happens. Research tells us that the quality of the engagement between workers and service users is absolutely critical to behaviour change but sometimes payment mechanisms can unintentionally impact in a negative way."

"The Outcomes Star has been designed to provide service-wide outcomes data whilst at the same time supporting that collaboration and helping people take the small steps that together add up to achieving their goals.“

Joy Mackieth

Joy is joined by Tara Case, Chief Executive of Ways to Wellness ­– a large-scale social prescribing service and the first health service in the UK (and globally) with social impact funding. Ways to Wellness, with Bridges Fund Management as investors and Newcastle Gateshead CCG as commissioners, has been using the Well-being Star since 2015 as part of the support their service provides and to capture client-reported wellbeing improvements; the Star was specified in the outcomes-based funding contract for the programme.

Tara said:

“We have found that the Well-being Star helps to open up conversations that might have been hard to broach without it.  It helps our Link Workers take a holistic approach and make links between different aspects of someone’s situation. It helps services to tailor what they do to support the person whilst also providing a standardised framework for reporting results.”

The Well-being Star was created for people living with a long-term health condition, to measure their progress in living as well as they can, and support self-management, rehabilitation and person-centred approaches. Triangle recently conducted further validation work on the Well-being Star within the Ways to Wellness service and shared their findings.

GO Lab’s Social Outcomes Conference runs 1st-4th September. Triangle is contributing to “Back to the Future? Learning from the UK”s experience with impact bonds: what should we take with us and what should we leave behind?” which takes place 15.30–17:00 (UK BST) on Tuesday, 1st September. You can register to attend free of charge via Eventbrite.

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Triangle is the social enterprise behind the Outcomes Star™. Triangle exists to help service providers transform lives by creating engaging tools and promoting enabling approaches. Through the Outcomes Star, they work with services to promote and measure individual change and to enable learning at an individual, service, organisation and sector-wide levels. The Outcomes Star™ is an evidence-based management tool for both supporting and measuring change. For more information email info@triangleconsulting.co.uk.

Ways to Wellness is a service for people in the west of Newcastle whose daily lives are affected by certain long-term health conditions. GPs and their primary care teams use social prescribing to refer patients to the service. Ways to Wellness adds to and complements the medical support that people receive, to help them feel more confident to manage their long-term conditions and make positive lifestyle choices. For more information email info@waystowellness.org.uk.

The Well-being Star and The Family Star Plus are available to all organisations with a Star licence, and full training can be given for workers and managers. For more information on the Outcomes Star, please contact us on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.

Recent updates on the Well-being Star™ for adults self-managing health conditions

The Well-being Star is a holistic, person-centred, outcomes focused and strengths-based tool. It encourages people with long-term health conditions to consider a range of factors that have an impact on their quality of life.

The completed well-being Star
Figure 1

 

It was developed with DoH funding in collaboration with North East Essex PCT and can be used in a variety of settings from hospices to rehabilitation centres and social prescribing services. The Star supports and measures progress in eight areas identified by patients, health professionals and researchers as central to maximising well-being and independence when living with a long-term health condition (See Figure 1).

Service users may begin at the bottom of the Journey of Change (‘Not thinking about it’) and the aim is to progress to things the situation being ‘as good as it can be’.

We have recently conducted further validation work on the Well-being Star within Ways to Wellness, a social prescribing service using the Well-being Star.  Ways to Wellness is an innovative service for people whose daily lives are affected by certain long-term health conditions such as diabetes, epilepsy or heart disease.

Our psychometric validation presents evidence that the eight outcome areas form a coherent measure, with no repetition and good sensitivity to detecting change.  Since publishing the first version of this factsheet we have expanded the sample of link workers who have taken part in our peer-reviewed case study method for assessing how reliably workers apply the scales. The findings using the larger sample confirmed initial positive results showing good understanding of how to use the Well-being Star’s scale descriptions.

Chief Executive of Ways to Wellness, Tara Case is talking alongside our Strategic Director, Joy MacKeith, about the Well-being Star in the context of social prescribing and payment by results at the upcoming Government Outcomes Lab International Social Outcomes Conference.

Their session “Measuring what matters: an innovative outcomes tool capturing what is most important to beneficiaries” contributes towards the broader topic “Back to the Future? Learning from the UK’s experience with impact bonds: what should we take with us and what should we leave behind?” and  takes place 15.30–17:00 (UK BST) on Tuesday, 1st September. Register to attend free of charge via Eventbrite.

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Triangle is the social enterprise behind the Outcomes Star. Triangle exists to help people reach their highest potential. Through the Outcomes Star, they work with services to promote and measure individual change and to enable learning at an individual, service, organisation and sector-wide levels. The Outcomes Star is an evidence-based management tool for both supporting and measuring change. For more information email info@triangleconsulting.co.uk.

Ways to Wellness is a service for people in the west of Newcastle whose daily lives are affected by certain long-term health conditions. GPs and their primary care teams use social prescribing to refer patients to the service. Ways to Wellness adds to and complements the medical support that people receive, to help them feel more confident to manage their long-term conditions and make positive lifestyle choices. For more information email info@waystowellness.org.uk.

The Well-being Star is available to all organisations with a Star licence, and full training can be given for workers and managers. For more information on the Outcomes Star, please contact us on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.

A real difference: How the Star is helping the Carers Trust prove its impact

In the increasingly competitive world of carer services, commissioners want robust outcomes data. For the Carers Trust, measuring outcomes has become crucial in its mission to improve support for unpaid carers – and the Carers Star is helping provide the evidence it needs.

Since the Care Act of 2014, local authority commissioners have had to assess carers and provide support where needed. This has given rise to bigger, multiple contracts for services helping carers – and a corresponding demand from commissioners for good outcomes measurement.Carers Star case study

 “The landscape now is that you need to demonstrate the difference that you’re making – it’s more and more competitive,” says Dr Richard McManus, insight and intelligence manager at the Carers Trust. “There’s a big difference in the way services are commissioned and ultimately how they’re delivered.”

The Carers Trust has a large network of partners, all operating in slightly different ways, so collecting and analysing robust outcomes data across the network is crucial. “The Carers Star is widely used throughout the network,” says Richard. “It’s a really useful tool, based on lots of research, evidence and testing, as well as engagement with the carers themselves.”

With nearly a third of the Carers Trust’s network partners now using the Star, Richard McManus is able to see the individual impact of particular services, but also to gather data on the collective impact across the network. It’s proving invaluable in securing bigger contracts, which the Trust bids for jointly with one or more network partners.

“Having the Carers Star is a really good way of demonstrating that we understand the needs of carers,” says Richard. “More generic charities might have less robust reporting and measurement in place. But with the Star we can show we have specialist knowledge and real expertise – and also for particular groups, like young carers, carers for people with dementia, or carers who also work.”

The Carers Trust is seeing benefits right across the network. “The network partners that use the Star really value it,” says Richard McManus. “It helps them with improving their services and transforming the way they deliver those services, based on real evidence and feedback from carers.”

“And of course, because of its robust design and methodology, it’s highly appealing to commissioners.”

For more detail about how the Star works both as a measuring tool and for carers themselves, have a look at the case study. Related blog: we also published a related blog; Carers Star makes collaboration count.

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The Carers Star is available to all organisations with a Star licence, and full training can be given for workers and managers. For more information on the Carers Star, please contact us on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.

Free client webinars: dates for August

Triangle continues to host a series of free client webinars, and has just announced several dates for the month of August. These free live webinars are for existing Outcomes Star clients and there are limited seats available. An email invite for existing Outcomes Star and Star Online clients will be sent out this week.

These webinars are short video workshops which will be 45 minutes long and which will include a brief presentation, followed by a question and answer session, they are designed to share knowledge, ideas and information with Outcomes Star clients. Each session will be hosted by two of our Triangle and Outcomes Star experts and will focus on a core topic.

There are three main webinars, currently, and their main topics and dates in August are as follows:

Practitioners guide to Star Online

  • Wednesday 29th July, 10am
  • Wednesday 5th August, 10am
  • Monday 10th August, 2pm
  • Monday 17th August, 10am
  • Wednesday 26th August, 2pm
  • Wednesday 2nd September, 11am

How to use the Star remotely (Phone/online)

  •  24th August, 2pm UPDATE:
    Many apologies to those clients who were booked in for our “How to use the Star Remotely” webinar this afternoon (24.8.20) at 2pm, we have experienced problems logging in to Zoom, and as a result, we have been unable to run this session. As soon as this is rectified we will be in touch with you about re-scheduling. Many thanks for your patience, and apologies for any inconvenience this has caused.

An introduction to Star Online reports dashboards.

  • Monday 3rd August,   10am
  • Wednesday 19th August, 10am
  •  Monday 7th September,  10am

For more information on the webinars, how to book, or what clients need to do, please take a look at our previous posts, or wait for your invite email. Please note: We have limited spaces available and we expect them to fill up quickly! We will be organising further webinars to meet demand.

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If you have any questions about our webinars, remote training, new Stars, or would like any information on the new Star Online, or anything else, please contact us on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.

Webinar: The Outcomes Star as a key work and evaluation tool in the employment sector

On Wednesday 8th July Triangle will be hosting an ERSA Webinar. This webinar is an introduction to the Outcomes Stars used in the Employability sector. The webinar will consist of an introduction to the Work Star and Pathway Star followed by a Q&A.

Reserve your place now

This webinar is a part of the ERSA Building Partnerships 2.0 summer webinar series.

The Outcomes Stars are evidence-based tools for measuring and supporting change when working with people. They are a great way for frontline services to demonstrate their impact whilst improving their keywork. The Work Star and the Pathway Star are both tailored specifically to the employment sector.

The Outcomes Stars are evidence-based tools for measuring and supporting change when working with people.

The Work Star has been designed for use with adults out of work or returning to the workplace. It provides a holistic framework for services to use when supporting service users, as well as a simple way of measuring progress to work.

The 3rd Edition of the Work Star was published in 2017 with input from the Department of Work and Pensions (Essex Social Justice Team), Prospects, Hounslow Council and The LightBulb.

The Pathway Star is the Outcomes Star for people overcoming barriers to work and is designed for use with people who need considerable support if they are to move towards work. This includes people currently facing significant barriers to work, such as health or housing problems, substance misuse, crime, domestic abuse, family culture (including generations of people not in work) or household finances.

The Pathway Star was developed by Triangle with service providers and commissioners from Liverpool City Region Combined Authority.

On behalf of everyone here at Triangle we look forward to seeing you at the Webinar and would like to extend a big thanks to ERSA and finally please sign up for our newsletter if you haven’t already.

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Each Outcomes Star is carefully created in collaboration with sector organisations, for more information on which Stars are suitable for your sector please contact us or take a look at Find your Star. If you have any questions on which Star to use, or if you would like any information on the new Star Online, or anything else, please contact us on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.

Free client webinars: Introduction to the Star Online reports dashboard

Are you an existing Outcomes Star and Star Online client? Triangle has added several more dates for their free, live webinar Introduction to the Star Online Reports Dashboard via Zoom through July.

Two Star experts will host a live workshop and introduction to the new Star Online reports dashboard for existing clients, who are currently using the Star or who would like an introduction to the new Star Online system. Clients have been emailed details of dates, with information on how to book.

What will this webinar cover?

This webinar will explore the Star Online reports dashboard. It will cover:

  • the three new report dashboards for implementation, snapshot and distance travelled reporting
  • how to use the filters
  • how to think about engagements to create instant and engaging charts that can be downloaded to add to any report or funding bid.

The webinar will also discuss what the reports can tell you about how Stars are being used in a service and the progress made by service users.

Each webinar will consist of a short video presentation, which will be followed by a question and answer season and it is designed to support clients by sharing knowledge, ideas and information.

Please note: We have limited spaces available and we expect them to fill up quickly!

Who will benefit from this webinars?

This webinar is ideal for Managers as well as anyone responsible for producing reports on Outcomes Star data. Clients may have recently started using, or be about to start using, the new Star Online system.

How much do these webinars cost and what do I need?

The webinars are all free. To attend, clients will just need to book your place via the email invitations and log on to zoom.

How can I reserve my place?

As an existing client, you will have been sent an email with the dates and information, just RSVP to the dates you can make. If you find you cannot attend a webinar, please cancel your reservation to allow others to make use of the place.

What are the dates and times?

  • Wednesday 8th July 10am
  • Monday 13th July 10am
  • Wednesday 22nd July 10am

We will be announcing more details on upcoming dates into August and beyond, please keep an eye out for the emails with dates and times.

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If you have any questions on which Star to use, or if you would like any information on the new Star Online, or anything else, please contact us on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.