What service users say

The Star made a massive difference to me because it showed me that there were things I could do to become the person I wanted to be - a more rounded person with a more rounded star.

It showed me that there were goals I could achieve. When you're ill, the thought that you can be well seems very daunting but the Star breaks it down into baby steps and you start to feel, "Yes, I can do this". That really built my confidence and gave me hope.

The language is very plain and simple – there was no medical jargon for me to get my head around - and because it's so visual, I could see where I was and where I was going. You just can’t do that with a traditional support plan.

Whereas before it had felt like the key-worker was telling me what to do, this felt like a joint process. For the first time, it felt like they were seeing me as a person rather than a problem and that really built my confidence.

The Star is helpful. It shows me how far I have come - it's a very different shape now. It has helped to motivate me and give me a sense of direction – I can do it!

Seeing it all visually helps to see that I am changing; that things are happening and that there is light at the end of the tunnel.

Service users love the Star. No one has taken the time to really find out all about them before. They can see the changes they have made in the time they have been with us and that gives them a real boost.

They are so proud of what they have achieved, they put their Star up on their fridge door where everyone can see it.
Swindon Supported Housing