Implementation of the Outcomes Star
Triangle offers a range of implementation support and can tailor packages to the needs of your organisation. Contact info@triangleconsulting.co.uk or Tel: 020 7272 8765 to be put in contact with the best person to discuss the needs of your organisation.
Implementation support from Triangle
In addition to our range of training courses we can support your organisation with all aspects of implementation:
- Work with an internal Steering Group of key individuals driving the implementation process – often managers from each of the services – and advise one Organisational Star Champion throughout the process. This can include meetings with the Steering Group prior to training and being available for telephone and email support throughout
- Designing an organisational change programme as needed to roll out the Star, including:
- Selling the Star internally (presentation/ workshop)
- Supporting decision making on which version(s) to use
- Planning the most appropriate training combination and timing
- Reviewing and combining your paperwork to avoid duplication:
- Reviewing existing assessment, review and risk assessment forms to help choose what needs to be gathered in addition to the Star data
- Combining the forms and process on paper
- How to make the Star work on an IT level, including:
- Whether to include the Star in an internal IT system under license
- The Star Online as a stand-alone system
- A commercial IT system that has Star capability
Our consultancy rate is £740 per day and we can tailor support to the areas you need it most and respond to issues that arise.
Implementation step-by-step
The Organisation Guides for each version of the Star give detailed advice on implementation.
Just as service users do not achieve independence overnight, your organisation will not instantly become outcomes focused when it introduces the Outcomes Star™. In both cases, there is a journey and it can help to know what the steps are. The following shows a typical journey:
Not interested in outcomes, or just see it as something we have to do for commissioners.
It is possible to implement the Star at this stage but it will just be a ‘tick box’ exercise conferring no benefits on service users or the organisation. If your organisation is at this stage it is important to build understanding of the benefits of outcomes (and the Outcomes Star™, if it is appropriate to your services) and the external drivers for change.
Recognition that we need to be more outcomes focused and researching best approach.
The important thing at this stage is to get a clear picture of why you are going to measure outcomes, what your intended outcomes are and what you need from a tool. This provides a firm foundation for selecting a tool. You may decide to develop your own. This can be a very good way of building understanding and ownership within your services but is also lengthy and time-consuming.
Selecting a tool and implementation.
The best approach is to pilot the tool in a service or services that are most enthusiastic and then roll out to other parts of the organisation. Training is essential as is integrating the Star with existing assessment and review paperwork and IT systems to avoid duplication. Full details are given in the Outcomes Star™ Organisation Guides.
Managing worker resistance and achieving keywork benefits.
Most organisations find that there is some resistance from keyworkers but that it is easily overcome by listening to concerns, encouraging people to ‘give it a try’ and being clear about the organisation’s commitment to the Star. The benefits to keywork usually emerge quickly and workers are then quick to come onboard.
Dealing with data and IT issues and achieving learning benefits.
It usually takes longer for organisations to reach the stage when they are using Star data for learning and service improvement. This is partly because it takes time to build up the data and partly because issues with IT and understanding how to analyse and interpret the data can slow things down. We anticipate that the Star online systems will address many of these blocks as they produce instant reports. In addition, training on data analysis and interpretation is now available.
