September newsletter round-up

Our September newsletter included updates on the Star Online system. We also introduced two new Outcomes Stars for mental health, the My Mind Star and the new and improved edition of the Recovery Star as well as updated research for the new edition of the Recovery Star™

Find out more

  • My Mind Star™ is an Outcomes Star for building and tracking well-being and resilience in young people and is for young people’s mental health and well-beining
  • The new and improved edition of the Recovery Star™: the Outcomes Star for mental health and well-being. This Star has been designed to support and measure progress towards recovery for adults experiencing mental health issues and contains changes to make the Star more appropriate, accessible and effective.
  • The updated Psychometric validation of the Recovery Star.

Read the full newsletter here.

Contact Triangle at info@triangleconsulting.co.uk or +44(0) 20 7272 8765 for more information on our Outcomes Stars or to find out more about how the Star can empower service users and keyworkers to make and measure positive change. Sign up for our newsletter here.

Think holistically: Act holistically

Joy MacKeith, Co-Founder and Director of Triangle, and one of the authors of the Outcomes Stars reflects on the Mental Health 2019 conference.

By Joy MacKeith, Director and Co-Founder of Triangle.

This was my second time at this conference bringing together senior NHS policy makers and service providers to chew over the state of the nation’s mental health. There certainly was a lot to think about….

Integration, integration, integration

The strongest message throughout the day was to think holistically about mental health. Duncan Selbie, CEO of Public Health England kicked things off by reminding us that the biggest determinants of mental health are income, housing, work and social connection. This was then driven home by Andrew Herd from the Department of Health and Social Care who is engaged in the mammoth task of rallying all government departments around the cause of mental health and inspiring, cajoling and sometimes requiring them to factor mental health into their policy-making. It was refreshing to hear this holistic drum being banged, music to my ears as one engaged in creating tools which attempt to provide a map for the person’s whole life, not just the problem that brought them through the door.

Young people on the top of the agenda

Most of the conversations that we had on our Outcomes Star stand were about My Mind Star – our newly published tool for early intervention with young people with mental health issues. There was real excitement about the strengths-based focus and intuitive visuals. The fact that it also provides service-wide distance travelled information was usually not the focus of the conversation, but nevertheless seen as an important plus. There is a big scale of up services for this group, Phoebe Robinson, Health of Mental Health for NHS England told us. That isn’t surprising given that a shocking one in three children and young people now have a diagnosable mental health issue.

Get ready for growth in social prescribing

GP, David Smart shared his experience of creating an integrated depression pathway in Northampton. What inspired me about this case study was seeing just how much difference can be made when people step out of their normal ways of doing things and look at a problem freshly. Social prescribing plays an important part in their approach and is an example of integration in action. It was mentioned often through the day as an approach that is on the rise. I was extra pleased when I heard that they are exploring the use of the Well-being Star to collaboratively assess needs and the measure outcomes of their social prescribing work.

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Interested in finding out more about the Outcomes Stars for mental health and well-being?

The Recovery Star Fourth Edition is a new edition of the Outcomes Star for working with mental health and well-being. My Mind Star is the new Outcomes Star for young people young people’s mental health and well-being. Find out more here. To find out more about which which other Outcomes Stars are suitable for organisations working with mental health and well-being, please take a look at our sector page. For more information on the Outcomes Stars and our licensing and training options please contact us: email Triangle at info@triangleconsulting.co.uk, or call on +44 (0) 202  7272 8765.

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Joy MacKeith: Joy is a co-creator of the Outcomes Stars. She leads on innovation, data, research and the theory behind the Star. For more information on the evidence and research that underpins the Outcomes Stars visit our evidence and research library. Please contact us for any further information: email Triangle at info@triangleconsulting.co.uk.

New Outcomes Stars for mental health

Introducing the new My Mind Star and a new, improved edition of the Recovery Star

My Mind Star – a much needed and timely tool for early intervention with young people

My Mind Star was developed in collaboration with managers, service users and professionals at leading UK children’s charity, Action for Children. It was also piloted by:

The results of the pilot were very positive, with 94% of young people agreeing that their complete Star was ‘a good summary of my life right now”.

94% of practitioners agreed that My Mind Star gave them a better idea of the support needs of the young people they support.

“Often young people have not been listened to or given control: completing the Star gives them space and lets them take the lead.” 

 Grainne Hart, Manager of the Choices Service, part of the My Mind Star pilot

Find out more about the My Mind Star here.

The Recovery Star (4th Edition)

This is a new and improved edition, drawing on independent research and feedback from service users, keyworkers and organisations.

The new edition retains the person-centred, strengths based approach of previous editions but with even more accessible language, incorporating trauma-informed thinking and fuller acknowledgement of the impact of external factors.

There is fuller recognition of the necessity of on-going support for enduring and severe conditions. It is backed by a report on independent research into the psychometric properties and a review of literature supporting the Journey of Change and choice of outcome areas.

Find out more about the new Recovery Star here.

Both Stars were launched at the Govconnect Mental Health 2019 Conference at the Royal Society of Medicine on 26th September.

If you have any questions about our new Stars, any queries about transitioning between the Recovery Star 3rd Edition and the new Edition, or you would just like find out more about how the Stars can support your service users, keyworkers and organisation, please contact us on info@triangleconsulting.co.uk or +44 (0) 207 272 8765.

An update on our redevelopment of the Star Online

Our progress so far and what we’re learning along the way

By Sarah Owen, Product Manager at Triangle

As we explained in our last blog post in June 2019, we’re currently in the middle of a big project to redevelop our widely used online system for the Outcomes Star, working with our partners QES.

With the bulk of the project kicking off at the start of this year, we now have just under 3 months before the new product will go live for those new to the Star Online (existing accounts will be migrated from the old system to the new between January and March 2020).

Work-in-progress preview of the new design and interface for the Star Online – with a streamlined homepage featuring easy-to-access actions and notifications

Making progress

During the last 9 months, we’ve made some significant progress:

  • Establishing an Agile process – using the iterative, user-focused development approach but in a way that fits with redeveloping an existing, established product already on the market
  • Weekly (and sometimes daily) sessions between Triangle and QES, to flesh out the specification and turn it into well over 100 user stories – a simple way of capturing what the system needs to do from the point of view of its users 
  • A high-level prototype of the key elements of the system, to ensure a shared understanding between everyone working on the development and to iron out key design decisions
  • A work in progress site, developed with over 10 sprints so far (a sprint is a two or three week chunk of time with planned goals and tasks) – iterated and improved as we go
  • Ongoing input and direction from a Think Tank made up of practitioners, managers and data analysts – reviewing key decisions and the prototype as it developed
Work-in-progress screen from the Star Online prototype – with a new Summary page for each person being supported with the Star

You can see screenshots of the work-in-progress prototype dotted throughout this blog – or download our new PDF ‘Coming soon…Introducing the new Outcomes Star Online’ here.

A work-in-progress example of the new Star data reports that will be available through the new system – focusing on distance travelled and the outcomes being achieved

What we’re learning

It has been a fascinating project for us so far.  As a social enterprise our expertise is not in software development, but in building tools that help organisations to create change and help people to achieve the outcomes that matter to them.  We knew that building an effective relationship with our new partner QES was vital both for the short and long term.

In the early stages, we had to learn how best to communicate our ideas and requirements. Taking the time to do this has paid dividends now that we are in the thick of the detailed development, with greater understanding from both sides. Our experience of working closely with our existing partners, Jellymould and TappetyClick, has also proved invaluable, especially as we balance continuing to support the current system and preparing for the new one.

Next steps

We are running a period of testing with practitioners, managers and commissioners, as well as our team across Triangle, into October.  We’ll then be busy incorporating that feedback and finishing the development up to the end of November.   

In parallel, our Helpdesk team will be working closely with organisations already using the Star Online, to share information and plan the migration of each account.

If you have any questions about the new system, please contact us on info@triangleconsulting.co.uk or +44(0)20 272 8765.

June newsletter round-up

Our June newsletter included news on our upcoming new Star Online system, news on our new Outcomes Star: the New Mum’s Star, as well as updates on our new resources, reports and a short blog on our social enterprise model.

New resources and reports

Some of the new resources which were highlighted in the newsletter included:

  • Welsh translations of our Family Stars (available for licenced Star users on request)
  • A new evaluation report created with Chiltern Music Therapy examining the benefits of the Music Therapy Star which specifically highlighted that 95% of people engaging in music therapy significantly made improvements in at least two outcome areas.

Read the full newsletter here.

Contact Triangle at info@triangleconsulting.co.uk or +44(0) 20 7272 8765 for more information on our Outcomes Stars or to find out more about how the Star can empower service users and keyworkers to make and measure positive change. Sign up for our newsletter here.

Exciting news about the Star Online system

Introducing our new vision for the digital home of outcomes-focused keywork

By Sarah Owen, Product Manager at Triangle

Screenshot of the existing Star Online system showing a Star visual with 2 sets of ‘completion lines’ representing 2 Stars completed with a service user over time

The Star Online web application for the Outcomes Star was first launched by Triangle in 2011. As the Star has grown in popularity and in use across different sectors and services, so has the Star Online. 

Today the system is used by over 800 organisations and 45,000 frontline practitioners, to support over half a million people and to record nearly 900,000 completed Stars.

Listening and responding to feedback

Over the last 8 years, we have heard from many of the practitioners, managers and commissioners that use the system.  You told us that, although many aspects of the original design still hit the mark, there are frustrations with the system, such as the limited range of reports available and the lack of flexibility in how services can be configured.

Alongside this feedback, technology has improved exponentially since the original development, with digital service design now utilising cutting edge, user focused tools and programming approaches.   

To respond to this, we have committed to a significant level of investment in the Star Online, and since last year, we have been working with QES to completely redevelop the system. 

Collaborating with specialists and practitioners

Logo for QES – specialist developer of web based and offline apps

QES is a specialist developer of web based and offline apps, supporting secure digital data solutions to a diverse range of public and private sector clients. Other QES developments include the eCDOP (online recording, casework and reporting for child deaths) and Holistix Early Help case management system.

The development of the new system is well underway.  We’re retaining a focus on intuitive, simple design whilst also radically improving what is on offer – for example, with a complete overhaul of reports and tools for analysing Star data, and by introducing more options for how services, teams and people can be configured.  Throughout the process, we are collaborating with a small group of practitioners, managers and Star Leads – also known as our Think Tank – who represent a broad selection of organisations using the current system in the UK and in Australia, and who are reviewing our plans and testing out the system.  

Timings and next steps

Our timeline is to launch at the end of November 2019 for new users, and to support existing clients using the current Star Online to migrate over to the new system by March 2020.  We will have more information for existing clients soon and are working to make the migration from old to new as straightforward as possible.  We will of course be providing guidance and support throughout the process.

For more information

If you have any questions or any ideas you’d like to share with us, contact us on info@triangleconsulting.co.uk or +44(0)20 272 8765.

Spring newsletter round-up

Our March newsletter round-up includes updates on our licensing options, an introduction to our new Managing Director, and a call for interest and views on a Star for Neurodevelopment as well as updates on our new resources and reports.

New resources and reports

Triangle continues to publish new resources to support organisations in creating positive change by promoting an effective outcomes approach and providing sector-wide solutions:

Read the full newsletter here.

 

Contact Triangle at info@triangleconsulting.co.uk or +44(0) 20 7272 8765 for more information on our Outcomes Stars or to find out more about how the Star can empower service users and keyworkers to make and measure positive change. Sign up for our newsletter here.

Introducing our new Managing Director

Triangle, the social enterprise behind the Outcomes Stars, has grown rapidly in the last few years, as more and more frontline services aim to support and measure change by implementing the Outcomes Star.

To help lead Triangle into our next exciting chapter, we have appointed Graham Randles in the new role of Managing Director.

 

Graham joins us from the New Economics Foundation (NEF). As Managing Director of NEF Consulting, Graham worked with organisations to prove and improve their impact by understanding and measuring outcomes, leading a team delivering consultancy, training and capacity building.

Graham brings to Triangle his significant experience in the fields of health and wellbeing, social care and environmental sustainability, such as his role in developing the first total contribution report for the Crown Estate and creating the 40-year impact report for the Prince’s Trust.  Throughout Graham’s varied career in the UK and internationally, he has focused on challenging the status-quo to unlock ideas and new ways of working.

 

 

Recently Graham has worked on projects to assess the implementation of the Public Services (Social Value) Act across the health and care sector for NHS England and to measure the value for money of FareShare, the UK’s largest charity fighting hunger and food waste.

Graham will work alongside Joy MacKeith and Sara Burns, co-founder Directors of Triangle and creators at the Outcomes Star, to lead our social enterprise – supporting our teams to support our licensed Star users, and building the presence of Triangle in the wider world.  Graham is an accomplished international public speaker with a focus on measuring impact, having recently spoken at the World Health Forum in Gastein and delivered workshops for Public Health Wales and the UK’s Care Quality Commission.

Graham has a BSc in business Administration and an MSc in Responsibility and Business Practice, both from the University of Bath, and he is also a trustee for the sight loss charity Sutton Vision.

 

If you have any questions about our new role, any queries about Triangle or the Outcomes Star or would just like to say hello, please contact us on info@triangleconsulting.co.uk or +44(0)207 272 8765.

Christmas newsletter round-up

This month’s newsletter round-up includes news on new reports; two new Outcomes Star case studies; new Star research and pyschometric findings; links to Family Nurse Partnership’s newly published blog post on the development of our upcoming New Mum Star and an interview with Clare Burrell, Head of Strategic Commissioning and Policy for Children and Families at Essex County Council on the Family Star (Relationships) the new Star for reducing inter-parental conflict.

New resources and reports

We have recently published a new set of psychometric factsheets as well as a short blog on the role of psychometric testing and why it matters. We also introduced new resources including:

Read the full newsletter here.

 

 

 

September newsletter round-up

This month’s newsletter round-up includes news on two new Stars, newly published research on using Star data with research and evaluation in Early Help services, job vacancies, future Star development as well as upcoming events.

Outcomes Star events

Triangle are running free events across the country in Brighton, London and Glasgow for service managers and practitioners of frontline services. Morning sessions are for services who have heard about the Outcomes Star and would like to know more, afternoon sessions are for services who already use the and will focus on implementation and getting the most of out of the Star and data. Spaces are limited: find out more and book your place here.

Read the full newsletter here.