The Star has helped us to be really clear about the role of different projects – where on the ladder they take people in and where on the ladder they are aiming to get people to – and helps us tailor our work to the individual.

St. Mungo's

An example: St Mungo's

St Mungo's worked with Triangle Consulting to analyse Star data from four of their hostels for learning and service improvement. They found:

  • 73% of clients benefited from their time in the hostel (11% staying stable & 62% progressing)
  • The best outcomes were achieved by a minority group with a specialist worker (86% of Portuguese clients with a specialist Portuguese worker made progress). This helped demonstrate that this approach was effective which was useful to St Mungo's in planning service development and evidencing impact to funders
  • Women did significantly less well than men. Only 46% of women made progress. This highlighted the need for a different approach to women which St Mungos followed up with targeted research
  • In two of the hostels outcomes reduced after 12 months highlighting the importance of timely move-on.

 

Download a full briefing on the research.